The Domestication of Smart Home Technologies: A Qualitative Study of the Relationship Between Smart Home Technologies and Their Users in Everyday Life

Katrine Nielsen Falck & Sabine Schnedler-Sørensen

Student thesis: Master thesis

Abstract

This thesis applies a socio-technical view on the relationship between smart home technologies and their users by proposing and demonstrating the domestication theory on households experiencing smart home technologies in their everyday lives. A case study and an ethnographic research strategy are used to answer the research question: ​How do households domesticate smart home technologies into their everyday lives?, using the qualitative data collection techniques interview, observation, and diary study. Based on interviews and observations of the experienced users, as well as a two-week test period of the new users documented with diaries, interviews and observations, it can be concluded that the three major themes relevant to the domestication of smart home technologies are: ​smart homes as connected networks, identity influences smart home technologies, ​ and ​smart home technologies are at a crossroads. ​ These themes reflect the theory on domestication that interoperability among technologies, identity of users, and the design of smart home technologies are important to whether a smart home technology is successfully domesticated or rejected in everyday life.

EducationsMSc in Business Administration and E-business, (Graduate Programme) Final Thesis
LanguageEnglish
Publication date2018
Number of pages242
SupervisorsMads Bødker