The Digitalization of Copenhagen Airport

Natascha Alicja Jespersen & Alexandra Turianska

Student thesis: Master thesis

Abstract

This paper strives to elaborate, how are group decisions interpreted and how do they occur in processes related to new technology implementation, specifically at Copenhagen Airport (CPH). The role of technology plays an important role in today’s world, especially in the aviation industry. It is, however, crucial to understand what implications can a change of technology cause, in regard to how do humans interpret such change, especially on a large scale and what business and economic advantages can changes of this kind bring. Sense making is a process that has been widely studied by various scholars and it is the most important component of this paper. Due to the fact, that Copenhagen Airport is deemed as a High Reliability Organisation (HRO), it is especially essential to understand how is consensus directly or indirectly reached among key stakeholders, in situations such as new technology implementation. Moreover, we endeavor to understand the overall implications of this change, with tangible evidence gained from Copenhagen Airport. Last but not least, apart from incorporating sense making, we additionally emphasize the role of evidencebased management, as we aim to justify that our collected information is valid and reliable. Hence, the aim of our Master’s Thesis is to answer the following research question: How did group decision making affect implementation of new technology at Copenhagen Airport (CPH)?

EducationsMSc in Business Administration and Information Systems, (Graduate Programme) Final Thesis
LanguageEnglish
Publication date2018
Number of pages189
SupervisorsQiqi Jiang