Refining the Co-creation Process of Smart Cities Development: The Case of 100 Smart Cities Mission in India

Katharina Hegemann & Maria de Souza Neves Dominguez

Student thesis: Master thesis


The aim of this thesis is to explain how interventions can refine the co-creation process of smart city development in India. Few have looked at interventions as a driver to increment co-creation process
for joint solution development. The research contributes to the literature of co-creation, demonstrating how the process can be improved through interventions Co-creation is explained by a social constructionism approach as we need to understand different stakeholders’ perspectives. This approach allows us to interpret each actor's understanding of cocreation process to see how it can be incremented to develop a new perspective on intervention.
Choosing 100 Smart Cities Mission in India as our case we look at how co-creation for smart city development in India occurs and can be refined. Through the 100 Smart Cities Mission guidelines
various stakeholders are involved in co-creation of solutions for smart cities. This gives opportunities for interventions to increment the process. Through the case study we will analyze how
interventions can refine the co-creation process for smart city development in the 100 Smart City Challenge.
We argue that there are a range of issues in process for smart city development in India. First there is a lack of know-how and skills to implement the ideas on a local level. Second, there is no common
understanding or clear definition of what a smart city is in India, which makes the projects hard or impossible to implement for the local authorities and for citizens hard to grasp. Finally, value of
smart projects depends on actor’s perspectives.
Interventions can refine co-creation process through creation of learning experiences at the city level to ensure proper implementation of projects. More importantly, solution development has to be
driven by users’ needs for successful co-creation.

EducationsMSc in Business, Language and Culture - Business and Development Studies, (Graduate Programme) Final Thesis
Publication date2017
Number of pages92
SupervisorsStine Haakonsson