Knowledge Management in Social Entrepreneurship: A Case Study of Work-Integration Social Enterprises in the Czech Republic.

Kristýna Speváková

Student thesis: Master thesis


This thesis interconnects the domains of social entrepreneurship and knowledge management. Social enterprises solve diverse social issues while operating in a regular business landscape. For social enterprise to achieve the dual mission of profit and social benefit, effective management of organizational resources is highly required. At the same time, knowledge as a resource is gaining rising importance in contemporary economies and societies. Therefore, knowledge management (KM) poses an important discipline enabling organizations to use their resources wisely to achieve their goals. However, a paucity of research on knowledge management in social entrepreneurship has been described by a number of scholars. This thesis investigates the identified research gap and aims at bringing more understanding into how knowledge management works in the context of social enterprises. To generate new findings, an exploratory multiple case study was conducted as a part of this thesis. The study involved four social enterprises based in the Czech Republic. Following the inductive grounded theory building approach, new theoretical propositions were assembled. Consequently, the study identified key processes and practices of knowledge management in social enterprises. It was found out that social enterprises rely heavily on external cooperation and knowledge sharing when managing their knowledge. Furthermore, the findings offer insights into particularities of work-integration social enterprises (WISE). The study suggests that WISE need to deliberately develop a stream of knowledge management which provides a basis for holistic socio-psychological support to their integrated employees. Finally, the study produces implications both for knowledge management and social entrepreneurship. Specifically, it suggests that knowledge management processes in social enterprises appear to be highly specific due to the hybridity of social enterprises. Therefore, developing further research on knowledge management in social entrepreneurship is encouraged. Moreover, it is suggested that social entrepreneurship should concentrate its effort on deliberate management of vital knowledge present within the context of social enterprises, both in practice and in theory.

EducationsMSocSc in Organisational Innovation and Entrepreneurship , (Graduate Programme) Final Thesis
Publication date2020
Number of pages138
SupervisorsKai Hockerts