Implementation of Intelligent Automation Into Invoice Processing: A Strategic Perspective of the Impact on Decision-making

Andreas Langørgen Solberg & Martin Bach Olsen

Student thesis: Master thesis


The aim of this thesis is to look at how intelligent automation is affecting, and are likely to affect decision-making related to invoice processing in the Norwegian market. Thus, its purpose is to enlighten managers, primarily on the cost side, on aspects and challenges they are likely to face as a result of increased automation. Our research question asks the following: How is the trend of intelligent automation going to affect how decisions related to invoice processing are being made in the Norwegian market? Through conducting five in-depth interviews of prominent players within the Norwegian market, and relating the findings to relevant theory, this thesis is able to identify key aspects of interest for future decision-making related to automation of invoice processing. Results show great promise toward technology being able to automate close to 100% of invoice processing. However, human’s need for control alongside laws and regulations are likely to limit the development. As automation is evolving, the role of the accountant is likely to change, reshaping existing decision-making synergies. Time spent performing traditional tasks like invoice handling will decrease, while more time will be allocated toward control and decision support.

EducationsMSc in Finance and Strategic Management, (Graduate Programme) Final Thesis
Publication date2019
Number of pages105