How Can the Organizational Social Capital of a Healthcare Center be Assessed and Analyzed? A Case Study

Josefine Vejen Norstedt

Student thesis: Master thesis


Swedish healthcare will have to encounter several challenges in many years to come. Recent inquiries made by Health Consumer Powerhouse (Björnberg, 2017) suggest that Sweden is one of the countries in Europe to have the most limited access to healthcare. Nowadays employees in the healthcare sector in Sweden is the most vulnerable working group and the ones who are most prone to be forced to take sick-leave because of deteriorating psychosocial wellbeing and mental-health. Studies regarding social capital in relation to healthcare have demonstrated that a strong organizational social capital not only constitute more efficient and productive organizations, it also has a prominent positive effect on healthcare employees’ health, motivation and work-satisfaction (Strömgren et al., 2016). The purpose of this study is therefore to, through a single case study of a healthcare center in southern of Sweden, actualize social capital as a credible/usable method and coin an example of how a healthcare center can measure and evaluate its social capital. The study is based on two quantitative surveys’, one about relational coordination and one about psychosocial wellbeing. Furthermore, the study includes one semistructured focus-group interview. Making use of pragmatism as philosophy of science, I throughout the paper pay attention to generating knowledge which can be practically adopted in organizations day-to-day business. The results indicate that my methods to measure and evaluate organizational social capital in several ways can be understood as both convenient and usable. At the same time, I conclude that it is essential to further develop both a more specific measurement instruments in relation to measuring social capital and to create a straightforward guide to how these measurements should be interpreted and analyzed.

EducationsMSc in Psychology, (Graduate Programme) Final Thesis
Publication date2018
Number of pages162