Understanding the Intermediary’s Role in Large Enterprise SaaS Sourcing - An Explorative Case Study

Xiangrui Zhang

Student thesis: Master thesis


The Software-as-a-Service (SaaS) as one of the three service models of cloud computing is seeing increased adoption in large, multinational companies in the past few years. As a new delivery model, SaaS has changed the traditional relationship amongst the provider, intermediary, client and the internal IT organizations. Due to the multi-tenant architecture of SaaS, the intermediary role has in particular changed. This thesis aims to create an understanding the of SaaS intermediary’s role in large enterprise SaaS sourcing context. A systematic literature review has exposed that the current SaaS sourcing research does not offer sufficient insight into the role of SaaS intermediary in the context of large enterprises. A case study based on Novo Nordisk’s SaaS initiative was conducted to explore the role of SaaS intermediary in a practical context. The findings of the case study suggests SaaS intermediary plays a role in closing the technical knowledge gap needed by the business unit to operate in SaaS, and are related to standardization of the SaaS solution. Based on the insight gained from this thesis, three propositions were offered to guide the future of SaaS intermediary research.

EducationsMSc in Business Administration and Information Systems, (Graduate Programme) Final Thesis
Publication date2016
Number of pages69
SupervisorsMogens Kühn Pedersen