Explaining the Requisite Variety of Scandic Hotel Ørnen: A Case Study Approach

Bård Nesbø Skreien

Student thesis: Master thesis


The Norwegian hotel industry is knowledge-intensive. In the context of egalitarian Norway, managing differences can be challenging. Hotels are depedent of managing their contingencies and understand their external environment. Their perpectives need to be diverse and so does their employees. One way to solve this is through diversity management. However, diversity alone is not enough, it needs to be connected to knowledge. This thesis regards diversity and knowledge as knowledge assets that can create value for the organization as the requisite variety of the organization. The requisite variety is the necesseary difference within the organization that is needed to take on the challenges that the company faces. By doing a qualitative case-study of Scandic Hotel Ørnen, the knowledge assets are conceptualized to represent the requisite variety of Scandic Hotel Ørnen. Culture diversity is included when mapping out the organization.

EducationsMSc in Business, Language and Culture - Business and Development Studies, (Graduate Programme) Final Thesis
Publication date2019
Number of pages139