E-participation Challenges: The Divergence of Research and Practice in the Case of Copenhagen

Florian Fabarius & Ferdinand Krumhoff

Student thesis: Master thesis


As part of Sustainability Development Goal 11, the UN has set itself the goal to enhance citizen participation in urban development. However, according to existing literature, sev-eral challenges must be addressed for successful e-participation implementation. Denmark and its capital Copenhagen, ranking first in the category of e-participation in the UN’s E-Government Survey, represent a particularly interesting case for e-participation research. The present study aims to extend research by investigating existing challenges of e-participation implementation for a supposedly progressive city in this context. Through stakeholder inter-views with private companies, research institutions, citizens and governmental actors, this study provides a nuanced perspective on the implementation of e-participation. The results reveal that a multitude of challenges still exists, which can be allocated to the spheres of Technology (T), Organisation (O) and Citizen (C) as well as their interdependencies. The developed TOC framework shows that e-participation progress in Copenhagen is overes-timated. Further, gaps between the government and the citizens but also vertically and horizontally among government levels and areas of responsibility exist. Consequently, a co-herent strategy across different government levels is needed, and government structures are required to be more integrated and aligned. When establishing these, a focus should always be placed on the heterogeneous needs of the citizen. The overall study provides practitioners with guidance for the successful implementation of e-participation.

EducationsMSc in Business Administration and E-business, (Graduate Programme) Final Thesis
Publication date2020
Number of pages252
SupervisorsKarl-Heinz Pogner