IT governance: I et horisontalt perspektiv

Bothainah Idris & Joachim Hegelund

Student thesis: Master thesis


This master thesis encloses our Master of Science in Information Management and Business economics. The thesis is titled IT-Governance in a Horizontal Perspective. It is an analysis of the hospital pharmacies rights to participate in the governance structure, using a framework for creating a foundation for execution, developed by Jeanne W. Ross, Peter Weil and David C. Robertson, 2006. The defined problem is as follows; How can Amgros establish an IT governance structure to support the transition from a decentralized to a centralized ERP at the Hospital Pharmacies? There has been initiated a major project, where all hospital pharmacies in Denmark are assembled on a single unified system, induced by the pharmaceutical organization Amgros. Until previously each hospital pharmacy has applied ApoVision as a core system, which in many cases has been expanded with a local adoption to support their own business processes. This development has entailed that in real terms, there are many different ERP systems among the hospital pharmacies in these days. The picture of each hospital pharmacies, that appears and functions as independent organisations, is distorted by a unified ERP system. The framework we have applied to analyse the problem, identifies how to build a foundation for execution to execute the strategy. The foundation for execution consist of mastering three key disciplines 1) Operating Model 2) Enterprise Architecture and 3) IT engagement model. Also we have supplemented the IT engagement model with another framework, the governance matrix in order to identify the decision making structure amongst the identified stakeholders. The empirical foundation consists of thirteen interviews, where five of the represented interviews were conducted in association with professional experts. The empirical foundation also consists of assorted relevant articles and publications. The interviews are primary source of information where in addition to the five early-represented interviews, the rest represents, Amgros and the Hospital Pharmacies. Of the analysis we focused on the three key disciplines and underlying stages. We found that the framework is suitable for analysing in context of this case. The governance Matrix though, needed to be included, as it covers an important part of identifying the decision making structure. On behalf of analysing the Arrangement Matrix defined by Weill & Ross we can observe that the hospital pharmacies are represented with power of decision-making in every decision area. We can hereby conclude the hospital pharmacies are strongly represented in managing APOTO, which contributes to secure the local anchoring.

EducationsMSc in Business Administration and Information Systems, (Graduate Programme) Final Thesis
Publication date2013
Number of pages111