Samskabt Grænseleg: Et casestudie af samskabelse inden for Københavns socialområde

Vendelø Jørgensen Anna & Holbøll Tine

Student thesis: Master thesis


Co-­‐‑creation is a buzzword across sectors. Co-­‐‑creation has become synonymous with a new way of thinking and practising collaboration between the public sector and the civil sector. A collaboration that, when it concerns welfare, means that the public sector must change its ways of doing welfare work. Through this thesis we examine co-­‐‑creation by asking how co-­‐‑ creation influences organizational boarders, and how co-­‐‑creation creates a desire after a specific citizen. Hence this thesis contributes to the emerging field of co-­‐‑creation (in Denmark) by showing how the communication of organizations creates certain expectations for co-­‐‑creation in Copenhagen’s social area. Expectations with consequences for the organizational boarders and the role of Citizens. This is done through a case study empirically based on field observations, interviews and documents from three organizations working with co-­‐‑creation. The thesis combines Niklas Luhmann’s System Theory and Slavoj Žižek’s Critique of Ideology. Showing how three organizations in their observations set forth different expectations of openness, community and an expert citizen. Expectations sharing an expectation of a responsible citizen causing the organizations to open up their boarders, in an attempt to create a hybrid formation to involve the citizens in the welfare work. In the hybrid decisions are structured through both organizational membership and the presence of others. It is a hybrid formation where suspension becomes the operational logic allowing the organizations to structure their decisions after the presence of others instead of membership. The citizens can then be included in the development and delivery of welfare The suspension of the organizational membership becomes a game if the citizen does not take the desired responsibility. The citizen is included with a reservation, allowing the organizations to hold on to their boarders when claiming that the responsibility is nothing more than a game. An illusion of a co-­‐‑creating hybrid is created. This illusion is an organizational fantasy telling the organizations to desire a citizen collaborating in the welfare work in an active, engaged fashion showing their love for the welfare community by anticipating its unmet needs. This citizen is crucial in the quest for the co-­‐‑creating hybrid and is therefore hunted by the organizations convinced that they must insert themselves as hyper responsible for the citizen to obtain the responsibility. The distinction between the recipient and provider of welfare becomes blurred.

EducationsMSocSc in Service Management, (Graduate Programme) Final Thesis
Publication date2016
Number of pages128