Can Real-time Data Sharing Improve Seamless Travel Experience through the Blockchain Technology? Copenhagen Airport Case Study

Patrycja Uznanska & Agata Zuchowska

Student thesis: Master thesis


This thesis explores if the Blockchain technology can facilitate seamless travel experience through real-time data sharing and finds out what joint efforts are needed from the airport stakeholders to make the implementation happen. This study is based on the single case study of the Copenhagen Airport and insights from the stakeholders operating at CPH. Therefore, the findings of the paper are particularly applicable to the Copenhagen Airport. Findings are based on the secondary data from the literature review and the primary data. The latter one is gathered through the observations at the airport, interviews with CPH and its stakeholders and passenger online questionnaire. This research identifies current operational challenges at the Copenhagen Airport from the perspective of the airport, airlines and baggage handling companies. The research finds out that the presented issues have a direct impact on the seamless travel experience and customer satisfaction and in some cases, they financially affect airlines. The Blockchain technology is a tool to enable the real-time data sharing which helps to overcome the challenges and improve the seamless traveling experience. Additionally, it is proposed that the airport and airlines look into in corporating new strategies to organization to make the passenger journey smoother.

EducationsMSocSc in Organisational Innovation and Entrepreneurship , (Graduate Programme) Final Thesis
Publication date2020
Number of pages102