Tillid til faglighed: Om at styre mere med tillid og stadig bevare kontrollen i Københavns Kommunes hjemmepleje

Rasmus Hagedorn-Olsen

Student thesis: Master thesis

Abstract

In recent years, politicians, researchers, unions etc. have pointed out trust as a pivotal concept of management to achieving greater productivity in the public sector. By posing the critical research question 'what are the consequences of implementing more trust in the overall management of the home care in Municipality of Copenhagen?', this thesis investigates a speci c case of implementation of a trust-based management method in the public sector. Using qualitative methods and theory on trust-building, power and control, three key ndings are produced and presented. Firstly, a trust-based management method increases the focus on professional expertise. Handling this challenge with both trust and control is a possibility. Trust can be associated with a productive form of control which compels employees to practice a higher degree of self-management and commitment to both leadership and other colleagues. When successfully handled, this gives the manager a powerful social control with the unit and its performance. On the other hand, repressive control does not necessarily crowd out trust. In fact, some employees prefer a manager who plays to his strengths, tells the employees what to do, and de nes limits of trust. Secondly, actors play a key role in the realisation of trust-based management; particularly the daily manager. He has to apply the right management technologies and balance repressive and productive control in the right way. This is not an easily accomplished task. Implementing a more trust-based management method in the organisation might a ect his conduct, but ways of managing employees are also highly in uenced by the manager's personal experience and background. Thirdly, trust-based management can accentuate con icts in the organisation. The increased focus on professional expertise makes it more legitimate for social and health care workers to explicitly challenge the assessment unit of home care, when the assessors, due to overall economic and political reasons, cannot give the workers extra time to nurse the elderly. There is an inherent con ict between the two units. On the one hand, trust-based management could potentially escalate the con ict. On the other, a successful implementation of trust-based management and a common understanding of the di erent organisational aspects and roles could help solve the con ict. Finally, the three key ndings above imply several empirical and theoretical perspectives to be scrutinized. Further and more thorough investigation into this complex case could de nitely shed light on contrasting perspectives and novel aspects of trust-based management.

EducationsMSocSc in Political Communication and Managment, (Graduate Programme) Final Thesis
LanguageDanish
Publication date2014
Number of pages87