Implementering af ERP system i Region Hovedstadens Psykiatri

Andreas Humledal Olsen

Student thesis: Master thesis

Abstract

This master thesis is written in the period from October 2010 to January 2011. The main focus is to look into and how Region Hovedstaden Psykiatri should implement a new ERP system based on a standard ERP package from SAP. The empirical knowledge applied in this thesis is obtained through conversations and interviews with co-workers in the head office of Region Hovedstadens Psykiatri, information from Region Hovedstadens intranet and own knowledge obtained, as I work at Region Hovedstadens Psykiatri. First I present a company description of both Region Hovedstaden and Region Hovedstadens Psykiatri to create an understanding of the size and complexity of an organizational unit with almost 40.000 employees spread across a large geographical area. In the first section I define a common understanding of what an ERP system is, by going through the historical evolution of enterprise wide information systems. I also present the ways companies can obtain ERP systems: Self development, standard of the shelf packages (COTS) and, especially appealing to small companies, the software as a service model (SAAS). To gain understanding of how big impact an ERP system is to the organization, I present how a generic ERP system is constructed. How do you implement an ERP system? This question is answered from an theoretical angle using theory on implementing information systems as well as theory especially focused on ERP implementation. Combined with theory on managing employees, a model of analysis is presented and this model will serve to define how ready a company is to adopt an ERP system. The model draws upon theory presented by Everett m. Rogers, who has analyzed a large number of innovations and how well people have adopted them. The model of analysis consists of 4 parts: preconditions, which are factors that can’t be changed. Top management involvement is important to ensure a successful implementation. Employee impact includes the work factors that change with the new ERP system and how willingly the employees are to embrace the new ERP system. Communication actors are the methods with witch Region Hovedstaden Psykiatri can influence employees towards a positive attitude against the new ERP system. The analysis concludes that Region Hovedstaden generally is ready to adopt a new ERP system but implementing on some of the psychiatric units requires higher change management skills to ensure a successful implementation. The final section analyzes the future work factors that are influenced by the ERP system in order to suggest an implementation plan for rolling out the ERP system on all 26 psychiatric units. Based on the results of the model of analysis the implementation plan includes a list of key activities which must be uncovered prior to implementation, which teaching methods should be used and finally a sequential implementation plan for all psychiatric units.

EducationsMSc in Computer Science, (Graduate Programme) Final Thesis
LanguageDanish
Publication date2010
Number of pages92