The Innovation Process in Elderly Care: Influence of Organisational Factors - An Analytical Framework

Max Tilleßen & Rahul Kumar

Student thesis: Master thesis


This study aims to explore innovations within elderly care, focusing on the organisational factors which facilitate or hinder the success of innovation processes. Such factors are explored initially in existing literature, and subsequently in this study’s primary research case which looks at the recent implementation of a task management innovation in an elderly care setting based in the Copenhagen area of Denmark.

The findings of this study are presented as an analytical framework which draws comparisons between theory and practice. Throughout the report and in this framework, the innovation process is
split between the invention of innovations, the decision to adopt, implementation and the innovation’s impact.

The results of this research include several key factors that influence innovation processes, which the researchers deem applicable to elderly care settings based on the primary research case as well as
from theoretical findings. These include an organisation’s culture, management support, supplier relationship and the innovation itself.

With regard to limitations, the researchers highlight that the technology analysed in the case study is highly intuitive to use, potentially causing the weight of the other factors to be less influential than
they may be when implementing different innovations. Further limitations and study implications are also discussed.

Future recommendations for the researchers include testing the strength of the framework with additional elderly care providers, and its potential use as a framework to control risk and disruption
during the transition between exiting and new ways of working in such settings.

EducationsMSc in Business Administration and Innovation in Health Care, (Graduate Programme) Final Thesis
Publication date2019
Number of pages89
SupervisorsValentina Tartari