An analysis of the Study administration at CBS in an international context

Lisbeth Juhl & Tabita Jørgensen

Student thesis: Master thesis


In 1999, 29 countries signed an intergovernmental cooperation agreement now referred to as the Bologna Process. The purpose of the declaration was to align European systems of higher education in order to facilitate greater transparency, strengthen the mobility amongst students and faculty as well as increasing international competitiveness. After having spent three years in our current Master’s Programme, we were under the impression that our study administration experiences quite a high employee turnover rate. Subjectively, the consequences of such turnover rates are many; including prolonged processing times for credit transfer and pre-approvals. We became curious as of what was going on and wished to inquire about the underlying causes of the problems. This Thesis has made a comparing case study of the study administration of Copenhagen Business School and that of University of Southern Denmark. The case study is based on surveys among students at the two universities, interviews with study secretaries at both administrations and interviews with faculty at CBS. Our findings conclude that the BLC Master students responding to our survey perceived the BLC study administration very positively. The Negot Master students at SDU were comparatively dissatisfied with their Negot study administration. Our findings from the interviews with administration staff and faculty at CBS revealed a high turnover rate two years ago. The turnover led to had consequences for both study administration staff and faculty in terms of a lack of knowledge transfer, which led to confusion and stress. Our analysis of the root problems suggests that the problems in the study administration are caused by a lack of strong organisational culture and insufficient consideration of employee motivation among study administration senior management. Working with the organisational culture and strengthening the incentives among employees could result in improved motivation and be a key element in improving the current situation in the study administration Another finding from this Thesis is the external circumstances of which the study administration at both CBS and SDU are affected such as the Study Progress Reform, the Dimensioning Reform, and the funding granted by the Danish government. Our findings conclude that although the Danish government has implemented measures to accommodate the goals of the Bologna Declaration, the most recent reforms both work against the goal of promoting mobility. Thus, the biggest threat towards the development the European Higher Education Area seems not to be found within the study administration at the Danish universities, but to found in the initiatives from the Danish government itself.

EducationsMSc in Business, Language and Culture, (Graduate Programme) Final Thesis
Publication date2015
Number of pages128