Building a System for Yesterday: A descriptive case study on the course of implementing Byg & Miljø in a Danish municipality

Peter Enøe Lindholm Nielsen

Student thesis: Master thesis

Abstract

The current digitalization strategy was released in 2011 and defines areas that should be acted upon if the Danish public sector is to continue the development of digital services provisioned by the public administration. One of the defined areas is the environmental- and building area and includes the project, Byg & Miljø. The project required implementation of a digital solution at local government level, which proved a challenge. In order to unravel the severity of the challenge and what impact it has, the following research question is investigated: “How does the implementation of public IT-solutions at local government level, derived from the digitalization strategy, contribute to the establishment of Danish digital infrastructure?” Theoretical segments regarding e-governance, digital infrastructure and organizational change theory have been included as the components of the literature review. The theoretical framework consisting of the segments from the literature review is used to analyze phenomena in the constructed case story. The case story composes of both primary and secondary data and seeks to describe the course of implementing Byg & Miljø at a Danish municipality. Through analysis of the above-mentioned theoretical segments and case story, relevant phenomena are discussed and the following is concluded. The collective literature discusses the span of elements defining a digital infrastructure and advocate the notion of implementing national digitalization projects at local government level. It fosters the likelihood of affecting and including every relevant actor of a digital infrastructure. However, through comparing the theoretical suggestions to the descriptive case story, it is concluded that the chosen approach, in the case story, of implementing at local government level without sufficient guidance and support of the implementation, inhibits the organization’s possibility of grasping the full potentials of the changes made, therefore not meeting the demands for reaching a successful state of e-governance. Keywords: e-governance, e-government, ICTs, public sector implementation, local government level, digital infrastructure, theoretical transmission, Byg & Miljø, organizational change.

EducationsMSc in Business Administration and Information Systems, (Graduate Programme) Final Thesis
LanguageEnglish
Publication date2015
Number of pages95