For more than 30 years, the public sector has had to produce more quality to more people for less money. By common assent, several politicians, NGOs and researchers point to the management tool ‘trust’ as a possible solution. Trust as a management tool is about having confidence in the employees’ professionalism, which contrasts with the way the public sector is managed – that is, by results. These two strategies are based on different views concerning the management of employees. The first form of management relies upon on trust – the second, on distrust. In this thesis, I will look into the consequences of combining result management with trust in management.
The point of departure is the employees dressed in uniforms, prison guards, in the largest prison in Denmark, Vestre Fængsel, which falls under the purview of the Department of Justice. The aim of the thesis is to show how managing by results and managing by trust can go hand in hand in the public sector.
I will present the political idea of implementing management with trust, after which I will investigate it further among the employees of Vestre Fængsel. The point is that trust is a very complex phenomenon, which is difficult to manage with, but it will, however, create a dynamic organization if successful.
|Educations||MSocSc in Political Communication and Managment, (Graduate Programme) Final Thesis|
|Number of pages||89|