Managing Team Performance with Emotional Intelligence

Rona Naseri & Constance Henriette Regnier

Student thesis: Master thesis


Emotional intelligence is becoming increasing relevant in the business world and is gaining widespread acknowledgment from organizations as a contributing factor to their overall performance. While existing research on the construct discusses the impact of emotional intelligence on performance at the individual, team, and organizational level, the perspective of emotionally intelligent individuals themselves in relation to their team’s performance is under researched. Thus, the purpose of this thesis is to use the case of IKEA to investigate the perceived relationship between a manager’s emotional intelligence and their team’s performance by studying managers of IKEA Retail. This research focusing on the case study of IKEA consists of eight in-depth, active interviews with managers within the IKEA Retail branch of the organization. Subsequently, our thesis contributes to the academic conversation by discussing those findings together with existing academic literature. The analysis shows that managers perceived emotional intelligence as a capability that could develop over time and as a tool enabling stronger interpersonal relationships. Further, they understood themselves to be using emotional intelligence in a business context to facilitate team performance in two ways: by influencing team interactions and by influencing team climate. Through their influence on team interactions, managers perceived their ability to openly voice emotions, thoughts and feelings to facilitate team performance. Managers also believed that their team’s ability to tune into their own emotional skills to further facilitate team performance. In regard to their influence on team climate, managers found their emotional intelligence to enable a more trusting, supportive climate acknowledging individual needs. The managers’ focus on enabling their teams to work better together highlights their perspective on team performance as being both tied to measurable results and to the way their teams behave while working together.

EducationsMSocSc in Organisational Innovation and Entrepreneurship , (Graduate Programme) Final Thesis
Publication date2020
Number of pages232