A Business Model Perspective on Sourcing in the Public Sector

Simon Sylvest Nielsen

Student thesis: Master thesis


Danish government agencies are part of a rapid on-going transformation process of the way they perform and provide services in the digital era. The digital transformation is partly a technological revolution via introduction of new technologies such as sensors, cloud solutions, robotics and the Internet of Things. Furthermore, and partly fundamental changes to the premise of government agencies business models. The aim of the thesis is to investigate the cloud enabled delivery model Software-as-a-Service in context of public agencies. The thesis use a structured literature based search approach to evaluate the existing literature of Software-as-a-Service sourcing to evaluate the value propositions presented by adopting the Software-as-a-Service delivery model. In conclusion the thesis demonstrates that public agencies are constrained to balance its IT governance structures between effectiveness and efficiency in their service provision, though tendencies towards outsourcing of IT are likely to continue.

EducationsMSc in Business Administration and Information Systems, (Graduate Programme) Final Thesis
Publication date2017
Number of pages54