Modernization of the public sector in Denmark is viewed as paradigm shifts in the Danish welfare model between 2001 and 2012, the timeframe of this thesis, involving a number of discontinuities that have created significant changes in the welfare value chain, which have and still are influencing the entire sector. It is, therefore, of great importance for the reigning governments - the stewards of the welfare value chain – that professional staff understand, accept, and are motivated to support the constant remodelling of core tasks, without losing grip on their primary service delivery. The public sector middle managers (PSMM) are thus centrally placed actors who, during the last decade, have increasingly been held accountable for ensuring both uninterrupted service delivery and the cognitive understanding and affective anchoring of the many reforms, all without jeopardizing the commitment of their professional staff. The thesis argues that this requires a circular recreation or resocialization, initially of the PSMMs and then, with their help, of their staff. The Diploma in Management (DiM) - created in 2003, and revised after the Tripartite Agreement (between the Government, Association of Municipalities, the Regional Association, and the relevant Unions) in 2007 - is seen as pivotal in the welfare value chain, and forms the contextual framework for this thesis. It is further argued that the re-creation of the PSMMs, both politically and workwise, is expected to be instrumentally guaranteed by the DiM, which leads to the problem field, central focus and research questions of this thesis. Has the recreation been accomplished; how is the curriculum written in order to ensure its objectives; what are the results to date; how do the recreated PSMMs fill their roles in practice; have they accepted the new role; do they influence decisions made by their professional staff, and are they accomplishing the recreation of their staff? Phrased differently, how do we ensure that the PSMMs are optimally educated to fill their role within the Welfare Value Chain, from the Government at the one end to the professional staff, and ultimately, the citizens, at the other end?
|Place of Publication||Frederiksberg|
|Publisher||Copenhagen Business School [Phd]|
|Number of pages||418|
|Publication status||Published - 2014|