In this chapter, we show the potential of sensory organizational ethnography as it relates to future resilience research and theorizing, suggesting a wider use of sensory approaches for the study of similar, complex organizational phenomena. Based on a close ethnographic study of how resilience is made and negotiated in the work practices and work relationships of prison officers within a Danish prison setting, we unfold how resilience may be captured empirically. Using interviews, autophotography and involving our own emotional and sensory capacity as part of the knowledge production (Lee-Treweek 2000; Pink 2015; Warren 2002), we identify two distinct positive resources in prison work pivotal to the resilience of prison officers: ‘Relations with inmates’ and ‘Belonging to the officer group’. These positive resources, however, do not simply act as ‘protective factors’; they have a flip side to them, thus calling for a more ambiguous conceptualization of resilience. We conclude that to engage as researchers in sensory ethnography allows for a study of resilience beyond trait-and-factor thinking, as resilience is shown to be a highly contextual and ambiguous accomplishment. Besides contributing new insights into the resilience field, our chapter serves to inspire a wider use of sensory methods and emotional engagement on the part of the researcher, especially when it comes to complex psychosocial phenomena such as stress or well-being that, like resilience, are inseparable to the social, physical and emotional orders of the specific work setting.
|Title of host publication||The Routledge Companion to Anthropology and Business|
|Editors||Raza Mir, Anne-Laure Fayard|
|Number of pages||21|
|Place of Publication||New York|
|Publication status||Published - 2020|
|Series||Routledge Companions in Business, Management and Marketing|
Mogensen, M., & Mikkelsen, E. N. (2020). What Makes Resilience? An Ethnographic Study of the Work of Prison Officers. In R. Mir, & A-L. Fayard (Eds.), The Routledge Companion to Anthropology and Business (pp. 295-315). Routledge. Routledge Companions in Business, Management and Marketing https://doi.org/10.4324/9781003052456-16