Website Usability in Asia “From Within”: An Overview of a Decade of Literature

Ather Nawaz, Torkil Clemmensen

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    As the number of website users in Asia grows, there is an increasing need to gain an overview of human–computer interaction (HCI) research about users and websites in that context. This article presents an overview of HCI research on website usability in Asia “from within,” which outlines the articles written by researchers with affiliations to universities in that part of the world. Based on a key word approach to major HCI research outlets, 60 articles from 2001 to 2011 were identified and analyzed. Results indicate that academic websites, e-commerce websites, and tourism websites were the most studied website domains in Asia. Typically, university graduates were used as participants in a laboratory setup and asked to navigate and find information on a website. No systematic use of cultural variables or theories to code, analyze, and interpret data and findings was found. The article discusses the results and the need for a greater sensitivity to what is “local” and “from within” in HCI research and what this can add to the existing literature on website usability.
    Original languageEnglish
    JournalInternational Journal of Human-Computer Interaction
    Issue number4
    Pages (from-to)256-273
    Publication statusPublished - 2013

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