Visitors’ Perceptions of Holiday Experiences and Service Providers: An Exploratory Study

Szilvia Gyimóthy*

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review

Abstract

The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor’s narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.

Original languageEnglish
JournalJournal of Travel and Tourism Marketing
Volume8
Issue number2
Pages (from-to)57-74
Number of pages18
ISSN1054-8408
DOIs
Publication statusPublished - 5 Jan 2000
Externally publishedYes

Cite this

@article{994e29fd5a484c548bd0afc2e11ed11b,
title = "Visitors’ Perceptions of Holiday Experiences and Service Providers: An Exploratory Study",
abstract = "The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor’s narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.",
author = "Szilvia Gyim{\'o}thy",
year = "2000",
month = "1",
day = "5",
doi = "10.1300/J073v08n02_05",
language = "English",
volume = "8",
pages = "57--74",
journal = "Journal of Travel & Tourism Marketing",
issn = "1054-8408",
publisher = "Routledge",
number = "2",

}

Visitors’ Perceptions of Holiday Experiences and Service Providers : An Exploratory Study. / Gyimóthy, Szilvia.

In: Journal of Travel and Tourism Marketing, Vol. 8, No. 2, 05.01.2000, p. 57-74.

Research output: Contribution to journalJournal articleResearchpeer-review

TY - JOUR

T1 - Visitors’ Perceptions of Holiday Experiences and Service Providers

T2 - An Exploratory Study

AU - Gyimóthy, Szilvia

PY - 2000/1/5

Y1 - 2000/1/5

N2 - The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor’s narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.

AB - The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor’s narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.

UR - https://sfx-45cbs.hosted.exlibrisgroup.com/45cbs?url_ver=Z39.88-2004&url_ctx_fmt=info:ofi/fmt:kev:mtx:ctx&ctx_enc=info:ofi/enc:UTF-8&ctx_ver=Z39.88-2004&rfr_id=info:sid/sfxit.com:azlist&sfx.ignore_date_threshold=1&rft.object_id=960238862487&rft.object_portfolio_id=&svc.holdings=yes&svc.fulltext=yes

U2 - 10.1300/J073v08n02_05

DO - 10.1300/J073v08n02_05

M3 - Journal article

AN - SCOPUS:0037879807

VL - 8

SP - 57

EP - 74

JO - Journal of Travel & Tourism Marketing

JF - Journal of Travel & Tourism Marketing

SN - 1054-8408

IS - 2

ER -