Value Co-creation in the Digital Factory: The Empowered Role of Shop Floor Workers

Shahper Richter, Matthias Trier, Alexander Richter

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


The current wave of digitalization has important implications for manufacturing companies. In this article, we suggest applying the theoretical lens of value co-creation as a comprehensive approach to explore the potential of digitalization trends. We use it to identify the potential of better integrating shop floor workers in the shaping of digital solutions and managerial actions. Insights from two case examples show how improved consideration of cognitive needs and the provision of opportunities for social connection to a community of workers makes them feel more valued, confident, empowered and integrated. This can balance other forms of frustrations and negative emotions, leading to a better perception of the overall relationship experience at the shop floor.
Original languageEnglish
Title of host publicationProceedings of the 28th Australasian Conference on Information Systems
Number of pages12
Place of PublicationMelbourne
PublisherRMIT University
Publication date2017
Publication statusPublished - 2017
EventAustralasian Conference on Information Systems. ACIS 2017 - Hobart, Australia
Duration: 4 Dec 20176 Dec 2017
Conference number: 28


ConferenceAustralasian Conference on Information Systems. ACIS 2017
Internet address

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