Value Co-creation in the Digital Factory: The Empowered Role of Shop Floor Workers

Shahper Richter, Matthias Trier, Alexander Richter

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

The current wave of digitalization has important implications for manufacturing companies. In this article, we suggest applying the theoretical lens of value co-creation as a comprehensive approach to explore the potential of digitalization trends. We use it to identify the potential of better integrating shop floor workers in the shaping of digital solutions and managerial actions. Insights from two case examples show how improved consideration of cognitive needs and the provision of opportunities for social connection to a community of workers makes them feel more valued, confident, empowered and integrated. This can balance other forms of frustrations and negative emotions, leading to a better perception of the overall relationship experience at the shop floor.
The current wave of digitalization has important implications for manufacturing companies. In this article, we suggest applying the theoretical lens of value co-creation as a comprehensive approach to explore the potential of digitalization trends. We use it to identify the potential of better integrating shop floor workers in the shaping of digital solutions and managerial actions. Insights from two case examples show how improved consideration of cognitive needs and the provision of opportunities for social connection to a community of workers makes them feel more valued, confident, empowered and integrated. This can balance other forms of frustrations and negative emotions, leading to a better perception of the overall relationship experience at the shop floor.
LanguageEnglish
Title of host publicationProceedings of the Australasian Conference on Information Systems 2017
Number of pages12
Place of PublicationMelbourne
PublisherRMIT University
Date2017
StatePublished - 2017
EventAustralasian Conference on Information Systems. ACIS 2017 - Hobart, Australia
Duration: 4 Dec 20176 Dec 2017
Conference number: 28
https://www.acis2017.org/conference/

Conference

ConferenceAustralasian Conference on Information Systems. ACIS 2017
Number28
CountryAustralia
CityHobart
Period04/12/201706/12/2017
Internet address

Bibliographical note

CBS Library does not have access to the material

Cite this

Richter, S., Trier, M., & Richter, A. (2017). Value Co-creation in the Digital Factory: The Empowered Role of Shop Floor Workers. In Proceedings of the Australasian Conference on Information Systems 2017 Melbourne: RMIT University.
Richter, Shahper ; Trier, Matthias ; Richter, Alexander. / Value Co-creation in the Digital Factory : The Empowered Role of Shop Floor Workers. Proceedings of the Australasian Conference on Information Systems 2017. Melbourne : RMIT University, 2017.
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Richter, S, Trier, M & Richter, A 2017, Value Co-creation in the Digital Factory: The Empowered Role of Shop Floor Workers. in Proceedings of the Australasian Conference on Information Systems 2017. RMIT University, Melbourne, Hobart, Australia, 04/12/2017.

Value Co-creation in the Digital Factory : The Empowered Role of Shop Floor Workers. / Richter, Shahper; Trier, Matthias; Richter, Alexander.

Proceedings of the Australasian Conference on Information Systems 2017. Melbourne : RMIT University, 2017.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Richter S, Trier M, Richter A. Value Co-creation in the Digital Factory: The Empowered Role of Shop Floor Workers. In Proceedings of the Australasian Conference on Information Systems 2017. Melbourne: RMIT University. 2017.