Value and Customer Service Management

Britta Gammelgaard, Daniel J. Flint

Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

LanguageEnglish
Title of host publicationHandbook of global supply chain management
EditorsJohn T. Mentzer, Matthew B. Myers, Theodore P. Stank
Number of pages14
Place of PublicationThousand Oaks
PublisherSAGE Publications
Date2007
Pages51-63
ISBN (Print)1412918057
StatePublished - 2007

Keywords

    Cite this

    Gammelgaard, B., & Flint, D. J. (2007). Value and Customer Service Management. In J. T. Mentzer, M. B. Myers, & T. P. Stank (Eds.), Handbook of global supply chain management (pp. 51-63). Thousand Oaks: SAGE Publications.
    Gammelgaard, Britta ; Flint, Daniel J./ Value and Customer Service Management. Handbook of global supply chain management. editor / John T. Mentzer ; Matthew B. Myers ; Theodore P. Stank. Thousand Oaks : SAGE Publications, 2007. pp. 51-63
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    pages = "51--63",
    editor = "Mentzer, {John T.} and Myers, {Matthew B.} and Stank, {Theodore P.}",
    booktitle = "Handbook of global supply chain management",
    publisher = "SAGE Publications",
    address = "United Kingdom",

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    Gammelgaard, B & Flint, DJ 2007, Value and Customer Service Management. in JT Mentzer, MB Myers & TP Stank (eds), Handbook of global supply chain management. SAGE Publications, Thousand Oaks, pp. 51-63.

    Value and Customer Service Management. / Gammelgaard, Britta; Flint, Daniel J.

    Handbook of global supply chain management. ed. / John T. Mentzer; Matthew B. Myers; Theodore P. Stank. Thousand Oaks : SAGE Publications, 2007. p. 51-63.

    Research output: Chapter in Book/Report/Conference proceedingBook chapterResearch

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    AU - Flint,Daniel J.

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    KW - Kundeservice

    KW - Service management

    KW - Kundeværdi

    M3 - Book chapter

    SN - 1412918057

    SP - 51

    EP - 63

    BT - Handbook of global supply chain management

    PB - SAGE Publications

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    ER -

    Gammelgaard B, Flint DJ. Value and Customer Service Management. In Mentzer JT, Myers MB, Stank TP, editors, Handbook of global supply chain management. Thousand Oaks: SAGE Publications. 2007. p. 51-63.