UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia

Dorina Rajanen, Torkil Clemmensen, Netta Iivari, Yavuz Inal, Kerem Rızvanoğlu, Ashok Sivaji, Amélie Roche

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This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.
Original languageEnglish
Title of host publicationHuman-Computer Interaction -INTERACT 2017 : Proceedings of the 16th IFIP TC 13 International Conference. Part IV
EditorsRegina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O’Neill, Marco Winckler
Number of pages22
Place of PublicationCham
Publication date2017
ISBN (Print)9783319680583
ISBN (Electronic)9783319680590
Publication statusPublished - 2017
EventThe 16th IFIP TC13 International Conference on Human–Computer Interaction: INTERACT 2017 - Industrial Design Centre, IIT Bombay, Mumbai, India
Duration: 25 Sept 201729 Sept 2017
Conference number: 16


ConferenceThe 16th IFIP TC13 International Conference on Human–Computer Interaction
LocationIndustrial Design Centre, IIT Bombay
Internet address
SeriesLecture Notes in Computer Science


  • User experience
  • Usability
  • UX professional
  • Cross-cultural HCI

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