UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia

Dorina Rajanen, Torkil Clemmensen, Netta Iivari, Yavuz Inal, Kerem Rızvanoğlu, Ashok Sivaji, Amélie Roche

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Abstract

This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.
This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.
LanguageEnglish
Title of host publicationHuman-Computer Interaction -INTERACT 2017 : Proceedings of the 16th IFIP TC 13 International Conference. Part IV
EditorsRegina Bernhaupt, Girish Dalvi, Anirudha Joshi, Devanuj K. Balkrishan, Jacki O’Neill, Marco Winckler
Place of PublicationCham
PublisherSpringer
Date2017
Pages218-239
ISBN (Print)9783319680583
ISBN (Electronic)9783319680590
DOIs
StatePublished - 2017
EventThe 16th IFIP TC13 International Conference on Human–Computer Interaction: INTERACT 2017 - Industrial Design Centre, IIT Bombay, Mumbai, India
Duration: 25 Sep 201729 Sep 2017
Conference number: 16
https://www.interact2017.org/

Conference

ConferenceThe 16th IFIP TC13 International Conference on Human–Computer Interaction
Number16
LocationIndustrial Design Centre, IIT Bombay
CountryIndia
CityMumbai
Period25/09/201729/09/2017
Internet address
SeriesLecture Notes in Computer Science
Volume10516
ISSN0302-9743

Keywords

  • User experience
  • Usability
  • UX professional
  • Cross-cultural HCI

Cite this

Rajanen, D., Clemmensen, T., Iivari, N., Inal, Y., Rızvanoğlu, K., Sivaji, A., & Roche, A. (2017). UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. In R. Bernhaupt, G. Dalvi, A. Joshi, D. K. Balkrishan, J. O’Neill, & M. Winckler (Eds.), Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV (pp. 218-239). Cham: Springer. Lecture Notes in Computer Science, Vol.. 10516, DOI: 10.1007/978-3-319-68059-0_14
Rajanen, Dorina ; Clemmensen, Torkil ; Iivari, Netta ; Inal, Yavuz ; Rızvanoğlu, Kerem ; Sivaji, Ashok ; Roche, Amélie. / UX Professionals’ Definitions of Usability and UX : A Comparison Between Turkey, Finland, Denmark, France and Malaysia. Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. editor / Regina Bernhaupt ; Girish Dalvi ; Anirudha Joshi ; Devanuj K. Balkrishan ; Jacki O’Neill ; Marco Winckler. Cham : Springer, 2017. pp. 218-239 (Lecture Notes in Computer Science, ???volume??? 10516).
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abstract = "This paper examines the views of user experience (UX) professionals on the definitions of usability and UX, and compares the findings between countries and within different socio-cultural groups. A mixed-method analysis was employed on data gathered on 422 professionals through a survey in Turkey, Finland, Denmark, France, and Malaysia. Usability appears to be an established concept, respondents across all countries agreeing on the importance of the ISO 9241-11 definition. There is also a tendency that UX professionals attach organizational perspective to usability. UX professionals diverge when defining UX, and there are systematic differences related to socio-cultural conditions. UX professionals in Finland and France incline more towards the definition highlighting the experiential qualities, when compared to Turkey and Malaysia that incline towards the definition reflecting the ease of use, utility, attractiveness, and degree of usage. Further research should address the implications of the diverse meanings and contexts of usability and UX.",
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Rajanen, D, Clemmensen, T, Iivari, N, Inal, Y, Rızvanoğlu, K, Sivaji, A & Roche, A 2017, UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. in R Bernhaupt, G Dalvi, A Joshi, DK Balkrishan, J O’Neill & M Winckler (eds), Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. Springer, Cham, Lecture Notes in Computer Science, vol. 10516, pp. 218-239, Mumbai, India, 25/09/2017. DOI: 10.1007/978-3-319-68059-0_14

UX Professionals’ Definitions of Usability and UX : A Comparison Between Turkey, Finland, Denmark, France and Malaysia. / Rajanen, Dorina; Clemmensen, Torkil; Iivari, Netta ; Inal, Yavuz; Rızvanoğlu, Kerem; Sivaji, Ashok; Roche, Amélie.

Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. ed. / Regina Bernhaupt; Girish Dalvi; Anirudha Joshi; Devanuj K. Balkrishan; Jacki O’Neill; Marco Winckler. Cham : Springer, 2017. p. 218-239.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

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Rajanen D, Clemmensen T, Iivari N, Inal Y, Rızvanoğlu K, Sivaji A et al. UX Professionals’ Definitions of Usability and UX: A Comparison Between Turkey, Finland, Denmark, France and Malaysia. In Bernhaupt R, Dalvi G, Joshi A, Balkrishan DK, O’Neill J, Winckler M, editors, Human-Computer Interaction -INTERACT 2017: Proceedings of the 16th IFIP TC 13 International Conference. Part IV. Cham: Springer. 2017. p. 218-239. (Lecture Notes in Computer Science, Vol. 10516). Available from, DOI: 10.1007/978-3-319-68059-0_14