This paper first outlines a revised version of the general HWID framework, with a focus on what connects empirical work analysis and interaction design, and then presents a case study of the Danish government one-for-all authentication system NemID. The case is briefly analyzed, using ethnomethodology, work domain/task analysis, and the HWID approach, and comparing the results. Compared to the traditional approaches, the HWID focus on case-specific connections between human work and interaction design, gives different and supplementary answers. The conclusion is that there are benefits in
studying how human work analysis and interaction design in concrete cases are related and connected.

Publication information

Original languageEnglish
JournalInternational Journal of Public Information Systems
Issue number3
Pages (from-to)105-113
StatePublished - 2011

ID: 32802878