Usability Problem Identification in Culturally Diverse Settings

Research output: Contribution to journalJournal article

There are indications that established methods for evaluating information system usability that have been developed for use in, e.g. Europe or the USA, fail to give reliable results in countries such as India, China or Malaysia. This paper presents the theoretical background, related work and a definition of culture that should be useful for studies of multiple-country usability testing. This includes a discussion of cultural fit and the consequences of cultural (in)consistencies between stakeholders in system development and use. As an illustrative example of the kind of academic research that needs to be done, a pilot study is described. The pilot study exemplifies themes to explore, who should be participants and where should the study be done, how to find examples of multiple-country usability testing, how to collect data and how to analyse that data and what kind of results and discussion of results that may be expected. The conclusion summarises the paper, discusses the limitations of the pilot study and gives detailed suggestions to future research.

Publication information

Original languageEnglish
JournalInformation Systems Journal
Issue number2
Pages (from-to)151-175
StatePublished - Mar 2012

    Research areas

  • IS Cultural Models, Usability Problems, Usability Testing, Usability Professionals, Cross-cultural Research

ID: 32911951