The cultural diversity of users of technology challenges our methods for usability testing. This article suggests templates for cross-culturally and culturally specific usability testing, based on studies of usability testing in companies in Mumbai, Beijing, and Copenhagen. Study 1 was a cross-cultural field study of think-aloud testing done by usability vendor companies in the three countries. The result was a grounded theory of cultural variations in the production of a usability problem list. Study 2 was a follow-up, ethnographic interview study of how the companies typically perform usability tests. The result was the construction of templates for usability testing. The culturally specific templates were in Mumbai “user-centered evaluation,” Copenhagen “client-centered evaluation,” and Beijing “evaluator-centered evaluation.” The findings are compared with related research, and the implications are pointed out. The templates can be seen as a simple and practical way to plan, compare, and improve the way usability testing is carried out in multiple, different cultures and countries.

Publication information

Original languageEnglish
JournalInternational Journal of Human-Computer Interaction
Issue number7
Pages (from-to)634-669
StatePublished - 2011

    Research areas

  • Cross-Cultural Studies, Ethnographic Analysis, Field Work (Research), Cultural Pluralism, Sociocultural Factors

ID: 32385590