Using employee satisfaction measurement to improve people management: an adaption of Kano´s quality types

Research output: Contribution to journal › Journal article › Research › peer-review

Original language	English
Journal	TQM Journal - Total Quality Management
Volume	12
Issue number	7&8
Pages (from-to)	949-957
Number of pages	9
ISSN	1754-2731
Publication status	Published - 2001

Handle.net

@article{77251970c02311db9769000ea68e967b,

title = "Using employee satisfaction measurement to improve people management: an adaption of Kano´s quality types",

keywords = "Human resource management, Personaleunders{\o}gelser, Medarbejdertilfredshed",

author = "Anne Martensen and Lars Gr{\o}nholdt",

note = "Opstilling: Tot",

year = "2001",

language = "English",

volume = "12",

pages = "949--957",

journal = "TQM Journal - Total Quality Management",

issn = "1754-2731",

publisher = "Emerald Group Publishing",

number = "7&8",

}

TY - JOUR

T1 - Using employee satisfaction measurement to improve people management

T2 - an adaption of Kano´s quality types

AU - Martensen, Anne

AU - Grønholdt, Lars

N1 - Opstilling: Tot

PY - 2001

Y1 - 2001

KW - Human resource management

KW - Personaleundersøgelser

KW - Medarbejdertilfredshed

M3 - Journal article

SN - 1754-2731

VL - 12

SP - 949

EP - 957

JO - TQM Journal - Total Quality Management

JF - TQM Journal - Total Quality Management

IS - 7&8

ER -