Using Conversational Agents to Support the Adoption of Knowledge Sharing Practices

Claudia Roda, Albert Angehrn, Thierry Nabeth*, Liana Razmerita

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review


In this paper, we present an agent-based system designed to support the adoption of knowledge sharing practices within communities. The system is based on a conceptual framework that, by modelling the adoption of knowledge management practices as a change process, identifies the pedagogical strategies best suited to support users through the various stages of the adoption process. Learning knowledge management practices is seen as a continuous process, taking place at individual and social level that includes the acquisition of information, as well as the contextual use of the information acquired. The resulting community-based system provides each member of the community with an artificial personal change-management agent capable of guiding users in the acquisition and adoption of new knowledge sharing practices by activating personalised and contextualised intervention.
Original languageEnglish
JournalInteracting with Computers
Issue number1
Pages (from-to)57-89
Number of pages33
Publication statusPublished - 2003
Externally publishedYes


  • Change management
  • Knowledge management
  • Knowledge sharing
  • Software agents
  • User modelling
  • Virtual communities

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