Abstract
In this paper, we present an agent-based system designed to support the adoption of knowledge sharing practices within communities. The system is based on a conceptual framework that, by modelling the adoption of knowledge management practices as a change process, identifies the pedagogical strategies best suited to support users through the various stages of the adoption process. Learning knowledge management practices is seen as a continuous process, taking place at individual and social level that includes the acquisition of information, as well as the contextual use of the information acquired. The resulting community-based system provides each member of the community with an artificial personal change-management agent capable of guiding users in the acquisition and adoption of new knowledge sharing practices by activating personalised and contextualised intervention.
| Original language | English |
|---|---|
| Journal | Interacting with Computers |
| Volume | 15 |
| Issue number | 1 |
| Pages (from-to) | 57-89 |
| Number of pages | 33 |
| ISSN | 0953-5438 |
| DOIs | |
| Publication status | Published - 2003 |
| Externally published | Yes |
Keywords
- Change management
- Knowledge management
- Knowledge sharing
- Software agents
- User modelling
- Virtual communities