@inproceedings{976f48d0c02411db9769000ea68e967b,
title = "Using CASE to Enhance Service Performance in Local Government: The CAPELLA Project",
keywords = "IT-ledelse, CASE",
author = "Karlheinz Kautz and Peter Kawalek and Matthew Keenan and Tom McMaster and Clive Walker and David Wastell and Chris Williams",
note = "Opstilling: 445 use L{\o}be nr.: 004585; The International Conference on Product Focused Software Process Improvement (Profes'99) ; Conference date: 22-06-1999 Through 24-06-1999",
year = "1999",
language = "English",
booktitle = "Proceedings of the International Conference on Product Focused Software Process Improvement (Profes'99), Oulu, Finland, 22-24 juni, 1999",
}