Users’ Participation in Requirements Gathering for Smart Phones Applications in Emerging Markets

Bijan Aryana, Torkil Clemmensen, Casper Boks

    Research output: Contribution to journalJournal articleResearchpeer-review


    This study presents insights from using requirements gathering techniques for country-specific customization of smart phones in two emerging markets, Iran and Turkey. In each country, a group of users participated in requirements gathering sessions that were aimed at developing design ideas for overcoming country-specific usability problems. Using qualitative content analysis, it was found that in each country some specific interaction activities were considered more when participants generated design ideas for country-specific usability problems. It was also found that even for similar usability problems, participants suggested country-specific solutions. Therefore, it is suggested that participation of local users in the design process should not be limited to identification of usability problems, but should also include the problem-solving phase that is usually a phase in design and development processes in which requirements gathering techniques are being used.
    Original languageEnglish
    JournalUniversal Access in the Information Society
    Issue number2
    Pages (from-to)265-280
    Number of pages16
    Publication statusPublished - 2015

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