Usage Center: Value Cocreation in Multi-actor Usage Processes

Michael Kleinaltenkamp*, Carolin Plewa, Siegfried Gudergan, Ingo Oswald Karpen, Tom Chen

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review


Purpose: The purpose of this paper is to advance extant theorizing around resourceintegration by conceptualizing and delineating the notion of a usage center. Ausage center consists of a combination of interdependent actors that draw onresources across their individual usage processes to create value.Design/methodology/approach:This paper provides a conceptual inquiry into the usage center. Findings: This paper delineates the notion of a usage center by way of focal andperipheral resource integrators, as well as focal and peripheral resources thatform part of interdependent resource usage processes. The conceptual analysisreveals the need for resources to be accessible and shareable to focal andperipheral actors, with rivalry and emergence central factors influencing theactor’s usage processes.Originality/value: Responding to recent calls for research developing insights intomulti-actor value cocreation, this paper is the first to comprehensively andcoherently conceptualize the notion of a usage center. In doing so, the authorsbuild an important foundation for future theorizing related to the potentialemergence of usage centers as well as the cocreation of individual andcollective value.
Original languageEnglish
JournalJournal of Service Theory and Practice
Issue number4
Pages (from-to)721-737
Number of pages17
Publication statusPublished - 2017


  • Resource integration
  • Usage center
  • Usage processes
  • Value in use

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