Upgrading to a New Version of an ERP System: A Multilevel Analysis of Influencing Factors in a Software Ecosystem

Philip Holst Riis, Petra Schubert

    Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


    This paper presents research findings about the process of upgrading from an old to a new version of a pre-packaged enterprise system in a software ecosystem of independent software vendors (ISVs) and value added resellers (VARs). Empirical data was collected from documents, observations and interviews with practitioners. Grounded theory was used to analyze the data. The resulting theory illustrates the upgrade decision process from the perspective of ISVs and VARs respectively and from the perspective of the software ecosystem as a whole. The findings suggest that the interdependence of the actors in the ecosystem may cause inertia in the diffusion of new versions.
    Original languageEnglish
    Title of host publicationProceedings of the 45th Annual Hawaii International Conference on System Sciences, HICSS-45
    EditorsRalph H. Sprague
    Number of pages10
    Place of PublicationLos Alamitos, CA
    Publication date2012
    ISBN (Electronic)9780769545257
    Publication statusPublished - 2012
    SeriesProceedings of the Annual Hawaii International Conference on System Sciences

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