Unlocking Innovation in Healthcare: The Case of the Patient Innovation Platform

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Multisided platforms are new organizing forms that can boost innovation in the healthcare sector by empowering patients as innovators and facilitating the commercialization of innovations by and for patients. However, applying the playbook script for the platform model from other sectors may prove challenging given the distinctive nature of the healthcare services. Drawing on the case of a leading healthcare innovation platform in Europe, this article examines the platform’s role in identifying and enabling the development and diffusion of patient innovations. This involves three main roles (community organizer, market matchmaker, and innovation manager) and corresponding orchestration activities.
Original languageEnglish
JournalCalifornia Management Review
Issue number4
Pages (from-to)47-77
Number of pages31
Publication statusPublished - Aug 2022


  • Multisided platforms
  • Healthcare platforms
  • User innovation
  • Patient innovation
  • Platform orchestration
  • Ecosystems
  • Innovation value shaper

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