Understanding Work Experience in Epidemic-induced Telecommuting: The Roles of Misfit, Reactance, and Collaborative Technologies

Boying Li, Chenyang Xue, Yue Cheng*, Eric T.K. Lim, Chee-Wee Tan

*Corresponding author for this work

Research output: Contribution to journalJournal articleResearchpeer-review


In the management of the global COVID-19 pandemic, the mandated closure of workplaces and stay-at-home orders have forced workers to adapt to a prolonged period of unplanned telecommuting, which we term epidemic-induced telecommuting. Although epidemic-induced telecommuting has drastically altered how work is conducted, scant attention is being paid to this emerging work arrangement. To this end, we combine psychological reactance theory and person-environment fit theory to advance the concept of misfit between worker and environment as a core determinant of employees’ work experience in the epidemic-induced telecommuting. Particularly, we distinguish between supply-value and demand-ability misfits as constraints on workers’ freedom at work. Having analyzed data collected through a survey administered on remote workers, we discovered that both misfits positively influenced workers’ perceived psychological reactance, which led to work exhaustion and counter-productive behaviors. We also found that the utilization of collaborative technologies moderated the effects of misfit on workers’ psychological reactance.
Original languageEnglish
Article number113330
JournalJournal of Business Research
Number of pages16
Publication statusPublished - Jan 2023

Bibliographical note

Published online 24 September 2022.


  • Epidemic-induced telecommuting
  • Psychological reactance
  • Person-environment misfit
  • Collaborative technologies

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