Understanding the Impact of Business Cases on IT Investment Decisions: An Analysis of Municipal E-Government Projects

Egon Berghout, Chee-Wee Tan

    Research output: Contribution to journalJournal articleResearchpeer-review


    This study synthesizes the extant literature to derive an integrative developmental framework for IT business cases that can be applied to diagnose the feasibility of technological investments. We then construct a theoretical model that postulates the impact of IT business case elements on the initial cost estimates of technological investments. Subsequently, our theoretical model is subjected to empirical validation through content analysis of IT business cases developed for municipal e-government projects. Findings indicate that the richness of the richness of business cases translates to more initial costs being identified in technological investments, thereby conserving resources for the organization through informed investment decisions.
    Original languageEnglish
    JournalInformation & Management
    Issue number7
    Pages (from-to)489-506
    Number of pages18
    Publication statusPublished - Nov 2013


    • Business Case
    • Decision Making
    • Information Systems
    • Information Management
    • IT Assesment
    • IT Evaluation
    • Economics of Sale

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