Understanding the Factors That Enable and Inhibit Value Creation in Buyer-Supplier Relationships Within the Outsourcing of IT Services

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This study contributes to literature on value creation in buyer-supplier relationships as well as literature on IT service provision. It makes a first attempt at building a comprehensive model of the factors that enable and inhibit value creation within buyersupplier relationships. A distinction is made between value drivers with a direct influence on value creation, operational- and strategic performance, and moderating contextual factors that may enable or inhibit value creation from taking place. Initial application of the model to an IT service provision context is provided. Further case based and survey based applications are needed to develop and validate the suggested model.
Original languageEnglish
Publication date2016
Number of pages11
Publication statusPublished - 2016
Event5th World Conference on Production and Operations Management. P&OM 2016 - Havana International Conference Centre, Havana, Cuba
Duration: 6 Sept 201610 Sept 2016
Conference number: 5


Conference5th World Conference on Production and Operations Management. P&OM 2016
LocationHavana International Conference Centre
Internet address


  • Outsourcing
  • Value creation
  • Inter-firm relationships

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