This study contributes to literature on value creation in buyer-supplier relationships as well as literature on IT service provision. It makes a first attempt at building a comprehensive model of the factors that enable and inhibit value creation within buyersupplier relationships. A distinction is made between value drivers with a direct influence on value creation, operational- and strategic performance, and moderating contextual factors that may enable or inhibit value creation from taking place. Initial application of the model to an IT service provision context is provided. Further case based and survey based applications are needed to develop and validate the suggested model.
|Number of pages||11|
|Publication status||Published - 2016|
|Event||5th World Conference on Production and Operations Management. P&OM 2016 - Havana International Conference Centre, Havana, Cuba|
Duration: 6 Sep 2016 → 10 Sep 2016
Conference number: 5
|Conference||5th World Conference on Production and Operations Management. P&OM 2016|
|Location||Havana International Conference Centre|
|Period||06/09/2016 → 10/09/2016|
- Value creation
- Inter-firm relationships
Hald, K. S., Kinra, A., & Das, A. (2016). Understanding the Factors That Enable and Inhibit Value Creation in Buyer-Supplier Relationships Within the Outsourcing of IT Services. Paper presented at 5th World Conference on Production and Operations Management. P&OM 2016, Havana, Cuba.