Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan; Izak Benbasat; Ronald Cenfetelli

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan
, Izak Benbasat
, Ronald Cenfetelli

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Original language	English
Title of host publication	Proceedings of the 18^th European Conference on Information Systems (ECIS '10)
Editors	P. M. Alexander, Marita Turpin, J. P. van Deventer
Number of pages	12
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2010
ISBN (Print)	9780620471725
Publication status	Published - 2010
Externally published	Yes
Event	The 18th European Conference on Information Systems (ECIS) 2010 - Pretoria, South Africa Duration: 7 Jun 2010 → 9 Jun 2010 Conference number: 18 http://web.up.ac.za/ecis/ECIS2010PR/index.htm

Conference

Conference	The 18th European Conference on Information Systems (ECIS) 2010
Number	18
Country/Territory	South Africa
City	Pretoria
Period	07/06/2010 → 09/06/2010
Internet address	http://web.up.ac.za/ecis/ECIS2010PR/index.htm

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http://dblp.uni-trier.de/db/conf/ecis/ecis2010.html#TanBC10

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Cite this

Tan, C.-W., Benbasat, I., & Cenfetelli, R. (2010). Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. In P. M. Alexander, M. Turpin, & J. P. van Deventer (Eds.), Proceedings of the 18^th European Conference on Information Systems (ECIS '10) Association for Information Systems. AIS Electronic Library (AISeL). http://dblp.uni-trier.de/db/conf/ecis/ecis2010.html#TanBC10

Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald. / Understanding the Antecedents and Consequences of E-Government Service Quality : Transactional Frequency as a Moderator of Citizens' Quality Perceptions. Proceedings of the 18^th European Conference on Information Systems (ECIS '10). editor / P. M. Alexander ; Marita Turpin ; J. P. van Deventer. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2010.

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title = "Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions",

author = "Chee-Wee Tan and Izak Benbasat and Ronald Cenfetelli",

year = "2010",

language = "English",

isbn = "9780620471725",

editor = "Alexander, \{P. M.\} and Marita Turpin and \{van Deventer\}, \{ J. P.\}",

booktitle = "Proceedings of the 18th European Conference on Information Systems (ECIS '10)",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "The 18th European Conference on Information Systems (ECIS) 2010 ; Conference date: 07-06-2010 Through 09-06-2010",

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}

Tan, C-W, Benbasat, I & Cenfetelli, R 2010, Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. in PM Alexander, M Turpin & JP van Deventer (eds), Proceedings of the 18^th European Conference on Information Systems (ECIS '10). Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, The 18th European Conference on Information Systems (ECIS) 2010 , Pretoria, South Africa, 07/06/2010. <http://dblp.uni-trier.de/db/conf/ecis/ecis2010.html#TanBC10>

Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. / Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald.
Proceedings of the 18^th European Conference on Information Systems (ECIS '10). ed. / P. M. Alexander; Marita Turpin; J. P. van Deventer. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2010.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Understanding the Antecedents and Consequences of E-Government Service Quality

T2 - The 18th European Conference on Information Systems (ECIS) 2010

AU - Tan, Chee-Wee

AU - Benbasat, Izak

AU - Cenfetelli, Ronald

N1 - Conference code: 18

PY - 2010

Y1 - 2010

M3 - Article in proceedings

SN - 9780620471725

BT - Proceedings of the 18th European Conference on Information Systems (ECIS '10)

A2 - Alexander, P. M.

A2 - Turpin, Marita

A2 - van Deventer, J. P.

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

Y2 - 7 June 2010 through 9 June 2010

ER -

Tan CW, Benbasat I, Cenfetelli R. Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. In Alexander PM, Turpin M, van Deventer JP, editors, Proceedings of the 18^th European Conference on Information Systems (ECIS '10). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2010