Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan, Izak Benbasat, Ronald Cenfetelli

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationProceedings of the 18th European Conference on Information Systems (ECIS '10)
EditorsP. M. Alexander, Marita Turpin, J. P. van Deventer
Number of pages12
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2010
ISBN (Print)9780620471725
Publication statusPublished - 2010
Externally publishedYes
EventThe 18th European Conference on Information Systems (ECIS) 2010 - Pretoria, South Africa
Duration: 7 Jun 20109 Jun 2010
Conference number: 18
http://web.up.ac.za/ecis/ECIS2010PR/index.htm

Conference

ConferenceThe 18th European Conference on Information Systems (ECIS) 2010
Number18
CountrySouth Africa
CityPretoria
Period07/06/201009/06/2010
Internet address

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