Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions

Chee-Wee Tan, Izak Benbasat, Ronald Cenfetelli

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

LanguageEnglish
Title of host publicationProceedings of the 18th European Conference on Information Systems (ECIS '10)
EditorsP. M. Alexander, Marita Turpin, J. P. van Deventer
Number of pages12
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Date2010
ISBN (Print)9780620471725
StatePublished - 2010
Externally publishedYes
EventThe 18th European Conference on Information Systems (ECIS) 2010 - Pretoria, South Africa
Duration: 7 Jun 20109 Jun 2010
Conference number: 18
http://web.up.ac.za/ecis/ECIS2010PR/index.htm

Conference

ConferenceThe 18th European Conference on Information Systems (ECIS) 2010
Number18
CountrySouth Africa
CityPretoria
Period07/06/201009/06/2010
Internet address

Cite this

Tan, C-W., Benbasat, I., & Cenfetelli, R. (2010). Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. In P. M. Alexander, M. Turpin, & . J. P. van Deventer (Eds.), Proceedings of the 18th European Conference on Information Systems (ECIS '10) Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald. / Understanding the Antecedents and Consequences of E-Government Service Quality : Transactional Frequency as a Moderator of Citizens' Quality Perceptions. Proceedings of the 18th European Conference on Information Systems (ECIS '10). editor / P. M. Alexander ; Marita Turpin ; J. P. van Deventer. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2010.
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Tan, C-W, Benbasat, I & Cenfetelli, R 2010, Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. in PM Alexander, M Turpin & JP van Deventer (eds), Proceedings of the 18th European Conference on Information Systems (ECIS '10). Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Pretoria, South Africa, 07/06/2010.

Understanding the Antecedents and Consequences of E-Government Service Quality : Transactional Frequency as a Moderator of Citizens' Quality Perceptions. / Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald.

Proceedings of the 18th European Conference on Information Systems (ECIS '10). ed. / P. M. Alexander; Marita Turpin; J. P. van Deventer. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2010.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - Understanding the Antecedents and Consequences of E-Government Service Quality

T2 - Transactional Frequency as a Moderator of Citizens' Quality Perceptions

AU - Tan,Chee-Wee

AU - Benbasat,Izak

AU - Cenfetelli,Ronald

PY - 2010

Y1 - 2010

M3 - Article in proceedings

SN - 9780620471725

BT - Proceedings of the 18th European Conference on Information Systems (ECIS '10)

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

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Tan C-W, Benbasat I, Cenfetelli R. Understanding the Antecedents and Consequences of E-Government Service Quality: Transactional Frequency as a Moderator of Citizens' Quality Perceptions. In Alexander PM, Turpin M, van Deventer JP, editors, Proceedings of the 18th European Conference on Information Systems (ECIS '10). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2010.