TY - CHAP
T1 - Understanding Intergroup Conflict between Residents and Tourists
T2 - A Social Identity Perspective
AU - Chien, P. Monica
AU - Ritchie, Brent W.
AU - Maruyama, Naho
AU - Oguchi, Takashi
AU - Kock, Florian
PY - 2024
Y1 - 2024
N2 - Intergroup relations are an integral part of tourism experience, as tourists and residents interact to provide/receive services, undertake transactions, share spaces and facilities, and communicate information. Given the differences in cultures, norms, and values between tourists and residents, conflicts can arise that negatively affect tourist satisfaction, destination image, and even the well-being of the local community. However, current understanding of the psychological processing of intergroup conflicts in the international travel context remains limited. Through the social identity lens and theories around it, this chapter discusses how residents are likely to process and respond to intergroup conflicts in tourism. Specifically, residents’ identification with the destination or community will likely be a key mechanism underlying their conflict evaluation, which then drives their affective, cognitive, and conative reactions. The chapter also identifies some possible factors that may moderate residents’ responses, including their social demographics, empowerment, and economic dependence on tourism.
AB - Intergroup relations are an integral part of tourism experience, as tourists and residents interact to provide/receive services, undertake transactions, share spaces and facilities, and communicate information. Given the differences in cultures, norms, and values between tourists and residents, conflicts can arise that negatively affect tourist satisfaction, destination image, and even the well-being of the local community. However, current understanding of the psychological processing of intergroup conflicts in the international travel context remains limited. Through the social identity lens and theories around it, this chapter discusses how residents are likely to process and respond to intergroup conflicts in tourism. Specifically, residents’ identification with the destination or community will likely be a key mechanism underlying their conflict evaluation, which then drives their affective, cognitive, and conative reactions. The chapter also identifies some possible factors that may moderate residents’ responses, including their social demographics, empowerment, and economic dependence on tourism.
KW - Social identity theory
KW - Intergroup bias
KW - Intergroup conflict
KW - Resident–tourist interaction
KW - Social identity theory
KW - Intergroup bias
KW - Intergroup conflict
KW - Resident–tourist interaction
U2 - 10.4337/9781802203486.00010
DO - 10.4337/9781802203486.00010
M3 - Book chapter
SN - 9781802203479
T3 - Research Handbooks in Tourism
SP - 8
EP - 26
BT - Research Handbook on Tourism, Complexity and Uncertainty
A2 - Kock, Florian
A2 - Lindgreen, Adam
A2 - Markovic, Stefan
PB - Edward Elgar Publishing
CY - Cheltenham
ER -