Understanding E-Service Failures

Formation, Impact and Recovery

Chee-Wee Tan, Izak Benbasat, Ronald Cenfetelli

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationSIGHCI 2011 Proceedings
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2011
Article number5
Publication statusPublished - 2011
Externally publishedYes
EventThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS - Shanghai, China
Duration: 3 Dec 02114 Dec 2011
Conference number: 10
http://sighci.org/index.php?page=pre-icis-workshop&phpMyAdmin=622c4d141843t506dba2f

Workshop

WorkshopThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS
Number10
CountryChina
CityShanghai
Period03/12/021104/12/2011
SponsorAssociation for Information Systems Special Interest Group on Human Computer Interaction
Internet address

Bibliographical note

CBS Library does not have access to the material

Cite this

Tan, C-W., Benbasat, I., & Cenfetelli, R. (2011). Understanding E-Service Failures: Formation, Impact and Recovery. In SIGHCI 2011 Proceedings [5] Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL).
Tan, Chee-Wee ; Benbasat, Izak ; Cenfetelli, Ronald. / Understanding E-Service Failures : Formation, Impact and Recovery. SIGHCI 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011.
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author = "Chee-Wee Tan and Izak Benbasat and Ronald Cenfetelli",
note = "CBS Library does not have access to the material",
year = "2011",
language = "English",
booktitle = "SIGHCI 2011 Proceedings",
publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

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Tan, C-W, Benbasat, I & Cenfetelli, R 2011, Understanding E-Service Failures: Formation, Impact and Recovery. in SIGHCI 2011 Proceedings., 5, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Shanghai, China, 03/12/0211.

Understanding E-Service Failures : Formation, Impact and Recovery. / Tan, Chee-Wee; Benbasat, Izak; Cenfetelli, Ronald.

SIGHCI 2011 Proceedings. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2011. 5.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - Understanding E-Service Failures

T2 - Formation, Impact and Recovery

AU - Tan, Chee-Wee

AU - Benbasat, Izak

AU - Cenfetelli, Ronald

N1 - CBS Library does not have access to the material

PY - 2011

Y1 - 2011

M3 - Article in proceedings

BT - SIGHCI 2011 Proceedings

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

ER -

Tan C-W, Benbasat I, Cenfetelli R. Understanding E-Service Failures: Formation, Impact and Recovery. In SIGHCI 2011 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2011. 5