Understanding E-Service Failures: Formation, Impact and Recovery

Chee-Wee Tan, Izak Benbasat, Ronald Cenfetelli

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationSIGHCI 2011 Proceedings
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2011
Article number5
Publication statusPublished - 2011
Externally publishedYes
EventThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS - Shanghai, China
Duration: 3 Dec 02114 Dec 2011
Conference number: 10
http://sighci.org/index.php?page=pre-icis-workshop&phpMyAdmin=622c4d141843t506dba2f

Workshop

WorkshopThe Tenth Annual Pre-ICIS Workshop on HCI Research in MIS
Number10
CountryChina
CityShanghai
Period03/12/021104/12/2011
SponsorAssociation for Information Systems Special Interest Group on Human Computer Interaction
Internet address

Bibliographical note

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