Two Tales of Technology: Business and IT Managers’ Technological Frames Related to Cloud Computing

Sabine Khalil; Till J. Winkler; Xiao Xiao

Two Tales of Technology: Business and IT Managers’ Technological Frames Related to Cloud Computing

Sabine Khalil, Till J. Winkler, Xiao Xiao

Department of Digitalization

MINES ParisTech

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

276 Downloads (Pure)

Abstract

While cloud computing is becoming a mainstream IT sourcing option, especially large companies struggle with the internal governance of cloud and the issue of shadow IT. This study takes a technological frames perspective to contrast the knowledge and expectations that business versus IT stakeholders have regarding cloud IT. Our interview data from 20 business and IT managers display the incongruences between these two groups’ technological frames and how this relates to their governing actions: While business managers emphasize the benefits frames of cloud computing and tend to undermine IT governance, IT managers stress its threat frames and their desire to strengthen the IT governance framework. We discuss how these frame incongruences are related and how they can be resolved. This discussion contributes to the literature a stakeholder-specific view that may help understand the duality of the shadow IT phenomenon. Theoretical and practical implications are discussed.

Original language	English
Title of host publication	ICIS 2017 Proceedings
Number of pages	20
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2017
Publication status	Published - 2017
Event	38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017: Transforming Society with Digital Innovation - Coex Convention Center , Seoul, Korea, Republic of Duration: 10 Dec 2017 → 13 Dec 2017 Conference number: 38 https://icis2017.aisnet.org/

Conference

Conference	38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017
Number	38
Location	Coex Convention Center
Country/Territory	Korea, Republic of
City	Seoul
Period	10/12/2017 → 13/12/2017
Internet address	https://icis2017.aisnet.org/

Series	Proceedings of the International Conference on Information Systems
ISSN	0000-0033

Keywords

Cloud computing
Business and IT managers
Technological frames
Shadow IT
Interpretive qualitative study

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Cite this

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title = "Two Tales of Technology: Business and IT Managers{\textquoteright} Technological Frames Related to Cloud Computing",

abstract = "While cloud computing is becoming a mainstream IT sourcing option, especially large companies struggle with the internal governance of cloud and the issue of shadow IT. This study takes a technological frames perspective to contrast the knowledge and expectations that business versus IT stakeholders have regarding cloud IT. Our interview data from 20 business and IT managers display the incongruences between these two groups{\textquoteright} technological frames and how this relates to their governing actions: While business managers emphasize the benefits frames of cloud computing and tend to undermine IT governance, IT managers stress its threat frames and their desire to strengthen the IT governance framework. We discuss how these frame incongruences are related and how they can be resolved. This discussion contributes to the literature a stakeholder-specific view that may help understand the duality of the shadow IT phenomenon. Theoretical and practical implications are discussed.",

keywords = "Cloud computing, Business and IT managers, Technological frames, Shadow IT, Interpretive qualitative study, Cloud computing, Business and IT managers, Technological frames, Shadow IT, Interpretive qualitative study",

author = "Sabine Khalil and Winkler, {Till J.} and Xiao Xiao",

year = "2017",

language = "English",

series = "Proceedings of the International Conference on Information Systems",

booktitle = "ICIS 2017 Proceedings",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

note = "38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017 : Transforming Society with Digital Innovation, ICIS 2017 ; Conference date: 10-12-2017 Through 13-12-2017",

url = "https://icis2017.aisnet.org/",

}

Khalil, S, Winkler, TJ & Xiao, X 2017, Two Tales of Technology: Business and IT Managers’ Technological Frames Related to Cloud Computing. in ICIS 2017 Proceedings. Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, 38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017, Seoul, Korea, Republic of, 10/12/2017. <http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1251&context=icis2017>

Two Tales of Technology: Business and IT Managers’ Technological Frames Related to Cloud Computing. / Khalil, Sabine; Winkler, Till J.; Xiao, Xiao.
ICIS 2017 Proceedings. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2017. (Proceedings of the International Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

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AB - While cloud computing is becoming a mainstream IT sourcing option, especially large companies struggle with the internal governance of cloud and the issue of shadow IT. This study takes a technological frames perspective to contrast the knowledge and expectations that business versus IT stakeholders have regarding cloud IT. Our interview data from 20 business and IT managers display the incongruences between these two groups’ technological frames and how this relates to their governing actions: While business managers emphasize the benefits frames of cloud computing and tend to undermine IT governance, IT managers stress its threat frames and their desire to strengthen the IT governance framework. We discuss how these frame incongruences are related and how they can be resolved. This discussion contributes to the literature a stakeholder-specific view that may help understand the duality of the shadow IT phenomenon. Theoretical and practical implications are discussed.

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