Two Tales of Technology: Business and IT Managers’ Technological Frames Related to Cloud Computing

Sabine Khalil, Till J. Winkler, Xiao Xiao

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While cloud computing is becoming a mainstream IT sourcing option, especially large companies struggle with the internal governance of cloud and the issue of shadow IT. This study takes a technological frames perspective to contrast the knowledge and expectations that business versus IT stakeholders have regarding cloud IT. Our interview data from 20 business and IT managers display the incongruences between these two groups’ technological frames and how this relates to their governing actions: While business managers emphasize the benefits frames of cloud computing and tend to undermine IT governance, IT managers stress its threat frames and their desire to strengthen the IT governance framework. We discuss how these frame incongruences are related and how they can be resolved. This discussion contributes to the literature a stakeholder-specific view that may help understand the duality of the shadow IT phenomenon. Theoretical and practical implications are discussed.
Original languageEnglish
Title of host publicationICIS 2017 Proceedings
Number of pages20
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2017
Publication statusPublished - 2017
Event38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017: Transforming Society with Digital Innovation - Coex Convention Center , Seoul, Korea, Republic of
Duration: 10 Dec 201713 Dec 2017
Conference number: 38


Conference38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017
LocationCoex Convention Center
Country/TerritoryKorea, Republic of
Internet address
SeriesProceedings of the International Conference on Information Systems


  • Cloud computing
  • Business and IT managers
  • Technological frames
  • Shadow IT
  • Interpretive qualitative study

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