Abstract
While cloud computing is becoming a mainstream IT sourcing option, especially large companies struggle with the internal governance of cloud and the issue of shadow IT. This study takes a technological frames perspective to contrast the knowledge and expectations that business versus IT stakeholders have regarding cloud IT. Our interview data from 20 business and IT managers display the incongruences between these two groups’ technological frames and how this relates to their governing actions: While business managers emphasize the benefits frames of cloud computing and tend to undermine IT governance, IT managers stress its threat frames and their desire to strengthen the IT governance framework. We discuss how these frame incongruences are related and how they can be resolved. This discussion contributes to the literature a stakeholder-specific view that may help understand the duality of the shadow IT phenomenon. Theoretical and practical implications are discussed.
Original language | English |
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Title of host publication | ICIS 2017 Proceedings |
Number of pages | 20 |
Place of Publication | Atlanta, GA |
Publisher | Association for Information Systems. AIS Electronic Library (AISeL) |
Publication date | 2017 |
Publication status | Published - 2017 |
Event | 38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017: Transforming Society with Digital Innovation - Coex Convention Center , Seoul, Korea, Republic of Duration: 10 Dec 2017 → 13 Dec 2017 Conference number: 38 https://icis2017.aisnet.org/ |
Conference
Conference | 38th International Conference on Information Systems: Transforming Society with Digital Innovation, ICIS 2017 |
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Number | 38 |
Location | Coex Convention Center |
Country/Territory | Korea, Republic of |
City | Seoul |
Period | 10/12/2017 → 13/12/2017 |
Internet address |
Series | Proceedings of the International Conference on Information Systems |
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ISSN | 0000-0033 |
Keywords
- Cloud computing
- Business and IT managers
- Technological frames
- Shadow IT
- Interpretive qualitative study