Trust in Customer Satisfaction Formation

A Study of Retail Banking in Two Markets

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationProceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science
EditorsSu Mi Dahlgaard-Park, Jens J. Dahlgaard
Number of pages18
Place of PublicationLund
PublisherLund University Press
Publication date2016
Publication statusPublished - 2016
Event19th QMOD-ICQSS International Conference on Quality and Service Sciences: Building a Culture for Quality, Innovation and Sustainability - University of Roma Tre, Rom, Italy
Duration: 21 Sep 201623 Sep 2016
Conference number: 19
http://www.19thqmodconference.com/

Conference

Conference19th QMOD-ICQSS International Conference on Quality and Service Sciences
Number19
LocationUniversity of Roma Tre
CountryItaly
CityRom
Period21/09/201623/09/2016
Internet address

Bibliographical note

CBS Library does not have access to the material

Cite this

Hansen, T., Grønholdt, L., Martensen, A., & Josiassen, A. (2016). Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets. In S. M. Dahlgaard-Park, & J. J. Dahlgaard (Eds.), Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science Lund: Lund University Press.
Hansen, Torben ; Grønholdt, Lars ; Martensen, Anne ; Josiassen, Alexander. / Trust in Customer Satisfaction Formation : A Study of Retail Banking in Two Markets. Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science. editor / Su Mi Dahlgaard-Park ; Jens J. Dahlgaard. Lund : Lund University Press, 2016.
@inproceedings{6c090a93c8e34ab3a8b759a0e563c378,
title = "Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets",
author = "Torben Hansen and Lars Gr{\o}nholdt and Anne Martensen and Alexander Josiassen",
note = "CBS Library does not have access to the material",
year = "2016",
language = "English",
editor = "Dahlgaard-Park, {Su Mi} and Dahlgaard, {Jens J. }",
booktitle = "Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science",
publisher = "Lund University Press",

}

Hansen, T, Grønholdt, L, Martensen, A & Josiassen, A 2016, Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets. in SM Dahlgaard-Park & JJ Dahlgaard (eds), Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science. Lund University Press, Lund, Rom, Italy, 21/09/2016.

Trust in Customer Satisfaction Formation : A Study of Retail Banking in Two Markets. / Hansen, Torben; Grønholdt, Lars; Martensen, Anne; Josiassen, Alexander.

Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science. ed. / Su Mi Dahlgaard-Park; Jens J. Dahlgaard. Lund : Lund University Press, 2016.

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

TY - GEN

T1 - Trust in Customer Satisfaction Formation

T2 - A Study of Retail Banking in Two Markets

AU - Hansen, Torben

AU - Grønholdt, Lars

AU - Martensen, Anne

AU - Josiassen, Alexander

N1 - CBS Library does not have access to the material

PY - 2016

Y1 - 2016

M3 - Article in proceedings

BT - Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science

A2 - Dahlgaard-Park, Su Mi

A2 - Dahlgaard, Jens J.

PB - Lund University Press

CY - Lund

ER -

Hansen T, Grønholdt L, Martensen A, Josiassen A. Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets. In Dahlgaard-Park SM, Dahlgaard JJ, editors, Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science. Lund: Lund University Press. 2016