Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review

Original languageEnglish
Title of host publicationProceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science
EditorsSu Mi Dahlgaard-Park, Jens J. Dahlgaard
Number of pages18
Place of PublicationLund
PublisherLund University Press
Publication date2016
Publication statusPublished - 2016
Event19th QMOD-ICQSS International Conference on Quality and Service Sciences: Building a Culture for Quality, Innovation and Sustainability - University of Roma Tre, Rom, Italy
Duration: 21 Sep 201623 Sep 2016
Conference number: 19
http://www.19thqmodconference.com/

Conference

Conference19th QMOD-ICQSS International Conference on Quality and Service Sciences
Number19
LocationUniversity of Roma Tre
CountryItaly
CityRom
Period21/09/201623/09/2016
Internet address

Bibliographical note

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Cite this

Hansen, T., Grønholdt, L., Martensen, A., & Josiassen, A. (2016). Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets. In S. M. Dahlgaard-Park, & J. J. Dahlgaard (Eds.), Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science Lund: Lund University Press.