Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Original language	English
Title of host publication	Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science
Editors	Su Mi Dahlgaard-Park, Jens J. Dahlgaard
Number of pages	18
Place of Publication	Lund
Publisher	Lund University Press
Publication date	2016
Publication status	Published - 2016
Event	19th QMOD-ICQSS International Conference on Quality and Service Sciences: Building a Culture for Quality, Innovation and Sustainability - University of Roma Tre, Rom, Italy Duration: 21 Sept 2016 → 23 Sept 2016 Conference number: 19 http://www.19thqmodconference.com/

Conference	19th QMOD-ICQSS International Conference on Quality and Service Sciences
Number	19
Location	University of Roma Tre
Country/Territory	Italy
City	Rom
Period	21/09/2016 → 23/09/2016
Internet address	http://www.19thqmodconference.com/

Handle.net

@inproceedings{6c090a93c8e34ab3a8b759a0e563c378,

title = "Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets",

author = "Torben Hansen and Lars Gr{\o}nholdt and Anne Martensen and Alexander Josiassen",

year = "2016",

language = "English",

editor = "Dahlgaard-Park, {Su Mi} and Dahlgaard, {Jens J. }",

booktitle = "Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science",

publisher = "Lund University Press",

note = "19th QMOD-ICQSS International Conference on Quality and Service Sciences ; Conference date: 21-09-2016 Through 23-09-2016",

url = "http://www.19thqmodconference.com/",

}

Hansen, T, Grønholdt, L, Martensen, A & Josiassen, A 2016, Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets. in SM Dahlgaard-Park & JJ Dahlgaard (eds), Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science. Lund University Press, Lund, 19th QMOD-ICQSS International Conference on Quality and Service Sciences, Rom, Italy, 21/09/2016.

Trust in Customer Satisfaction Formation: A Study of Retail Banking in Two Markets. / Hansen, Torben; Grønholdt, Lars; Martensen, Anne et al.
Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science. ed. / Su Mi Dahlgaard-Park; Jens J. Dahlgaard. Lund: Lund University Press, 2016.

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Trust in Customer Satisfaction Formation

T2 - 19th QMOD-ICQSS International Conference on Quality and Service Sciences

AU - Hansen, Torben

AU - Grønholdt, Lars

AU - Martensen, Anne

AU - Josiassen, Alexander

N1 - Conference code: 19

PY - 2016

Y1 - 2016

M3 - Article in proceedings

BT - Proceedings of the 19th QMOD-ICQSS International Conference on Quality and Service Science

A2 - Dahlgaard-Park, Su Mi

A2 - Dahlgaard, Jens J.

PB - Lund University Press

CY - Lund

Y2 - 21 September 2016 through 23 September 2016

ER -