Trust and Involvement in Tourism Social Media and Web-Based Travel Information Sources

Ana Maria Munar, Jens KR. Steen Jacobsen

    Research output: Contribution to journalJournal articleResearchpeer-review

    Abstract

    While utilisation of electronic social media is increasingly relevant as tourism practices, there is still a deficiency of empirical research on tourists' creation and use of various types of online content. This study maps and explores Scandinavian tourists' perceptions of Web 1.0 and Web 2.0 information sources and scrutinises influence of electronic social media on holidaymakers' information sharing, based on a summer season survey in the mature and well-known destination of Mallorca, Spain. Empirical evidence is presented on perceived trustworthiness of social media platforms and other Internet-based information. The study also examines tourists' involvement in developing and sharing of virtual content. It critically analyses technological mediation through electronic word-of-mouth and involvement factors related to virtual dissemination of travel narratives. Moreover, the paper discusses information intensity, hedonic aspects and utilitarian values of tourist information in relation to interaction aspects of social media, in a context of holiday choices and online booking.
    Original languageEnglish
    JournalScandinavian Journal of Hospitality and Tourism
    Volume13
    Issue number1
    Pages (from-to)1-19
    Number of pages19
    ISSN1502-2250
    DOIs
    Publication statusPublished - Feb 2013

    Cite this

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    title = "Trust and Involvement in Tourism Social Media and Web-Based Travel Information Sources",
    abstract = "While utilisation of electronic social media is increasingly relevant as tourism practices, there is still a deficiency of empirical research on tourists' creation and use of various types of online content. This study maps and explores Scandinavian tourists' perceptions of Web 1.0 and Web 2.0 information sources and scrutinises influence of electronic social media on holidaymakers' information sharing, based on a summer season survey in the mature and well-known destination of Mallorca, Spain. Empirical evidence is presented on perceived trustworthiness of social media platforms and other Internet-based information. The study also examines tourists' involvement in developing and sharing of virtual content. It critically analyses technological mediation through electronic word-of-mouth and involvement factors related to virtual dissemination of travel narratives. Moreover, the paper discusses information intensity, hedonic aspects and utilitarian values of tourist information in relation to interaction aspects of social media, in a context of holiday choices and online booking.",
    keywords = "User-generated content, Social media, Electronic word-of-mouth, Perceived trustworthiness",
    author = "Munar, {Ana Maria} and {KR. Steen Jacobsen}, Jens",
    year = "2013",
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    doi = "10.1080/15022250.2013.764511",
    language = "English",
    volume = "13",
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    journal = "Scandinavian Journal of Hospitality and Tourism",
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    Trust and Involvement in Tourism Social Media and Web-Based Travel Information Sources. / Munar, Ana Maria; KR. Steen Jacobsen, Jens.

    In: Scandinavian Journal of Hospitality and Tourism, Vol. 13, No. 1, 02.2013, p. 1-19.

    Research output: Contribution to journalJournal articleResearchpeer-review

    TY - JOUR

    T1 - Trust and Involvement in Tourism Social Media and Web-Based Travel Information Sources

    AU - Munar, Ana Maria

    AU - KR. Steen Jacobsen, Jens

    PY - 2013/2

    Y1 - 2013/2

    N2 - While utilisation of electronic social media is increasingly relevant as tourism practices, there is still a deficiency of empirical research on tourists' creation and use of various types of online content. This study maps and explores Scandinavian tourists' perceptions of Web 1.0 and Web 2.0 information sources and scrutinises influence of electronic social media on holidaymakers' information sharing, based on a summer season survey in the mature and well-known destination of Mallorca, Spain. Empirical evidence is presented on perceived trustworthiness of social media platforms and other Internet-based information. The study also examines tourists' involvement in developing and sharing of virtual content. It critically analyses technological mediation through electronic word-of-mouth and involvement factors related to virtual dissemination of travel narratives. Moreover, the paper discusses information intensity, hedonic aspects and utilitarian values of tourist information in relation to interaction aspects of social media, in a context of holiday choices and online booking.

    AB - While utilisation of electronic social media is increasingly relevant as tourism practices, there is still a deficiency of empirical research on tourists' creation and use of various types of online content. This study maps and explores Scandinavian tourists' perceptions of Web 1.0 and Web 2.0 information sources and scrutinises influence of electronic social media on holidaymakers' information sharing, based on a summer season survey in the mature and well-known destination of Mallorca, Spain. Empirical evidence is presented on perceived trustworthiness of social media platforms and other Internet-based information. The study also examines tourists' involvement in developing and sharing of virtual content. It critically analyses technological mediation through electronic word-of-mouth and involvement factors related to virtual dissemination of travel narratives. Moreover, the paper discusses information intensity, hedonic aspects and utilitarian values of tourist information in relation to interaction aspects of social media, in a context of holiday choices and online booking.

    KW - User-generated content

    KW - Social media

    KW - Electronic word-of-mouth

    KW - Perceived trustworthiness

    U2 - 10.1080/15022250.2013.764511

    DO - 10.1080/15022250.2013.764511

    M3 - Journal article

    VL - 13

    SP - 1

    EP - 19

    JO - Scandinavian Journal of Hospitality and Tourism

    JF - Scandinavian Journal of Hospitality and Tourism

    SN - 1502-2250

    IS - 1

    ER -