Abstract
This paper reports from an empirical study of one of the largest IT and BPO offshore outsourcing endeavors embarked upon by a Danish company. Based on observations of structured, video-mediated handover meetings and follow-up interviews with the involved stakeholders, it presents an account of how the implementation of handover meetings affected Danish employees' perception of their Indian counterparts in terms of work attitude, competence and reliability - and ultimately how these handover meetings increased the Danish employees' willingness and ability to trust their Indian counterparts. Contemporary research on trust in virtual teams is used to provide a theoretical framing of the empirical findings. The paper furthermore draws on Sabherwal's (2003) categorizations of coordination as being either biased towards organic mutual adjustments or towards a priori structures. Through this perspective the findings suggest that formal coordination can be seen as a catalyst for building trust in virtual teams.
Original language | English |
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Title of host publication | Cross-Cultural Design. Cultural Differences in Everyday Life : Proceedings of the 5th International Conference, CCD 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013 |
Editors | P. L. Patrick Rau |
Volume | 2 |
Place of Publication | Heidelberg |
Publisher | Springer Science+Business Media |
Publication date | 2013 |
Pages | 257-266 |
ISBN (Print) | 9783642391361 |
ISBN (Electronic) | 9783642391378 |
DOIs | |
Publication status | Published - 2013 |
Event | The 5th International Conference on Cross-Cultural Design, CCD 2013: In the context of HCI International 2013 - The Mirage Hotel, Las Vegas, NV, United States Duration: 21 Jul 2013 → 26 Jul 2013 Conference number: 5 http://www.hcii2013.org/index.php?module=pagesmith&id=77 |
Conference
Conference | The 5th International Conference on Cross-Cultural Design, CCD 2013 |
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Number | 5 |
Location | The Mirage Hotel |
Country/Territory | United States |
City | Las Vegas, NV |
Period | 21/07/2013 → 26/07/2013 |
Internet address |
Series | Lecture Notes in Computer Science |
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Number | 8024 |
ISSN | 0302-9743 |