Tri-factors of IT-enabled Innovation Success and Failure

Yanpei Lin; Dongming Xu; Chee-Wee Tan

Tri-factors of IT-enabled Innovation Success and Failure

Yanpei Lin, Dongming Xu, Chee-Wee Tan

Department of Digitalization

University of Queensland

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

Abstract

Information systems success has always been a prominent topic in IS research. As providers of high quality IS services, service-oriented firms acquire sustainable long-term competitive advantages through innovation in core competencies. Particularly, Professional Services Firms (PSFs), are harnessing technological advances to re-orientate their business to concentrate on the delivery of IT-enabled services. However, success continues to be elusive for PSFs due to the heterogeneity, inseparability, intangibility, and perishability of services. Consequently, this study attempts to uncover the drivers of innovation success or failure in IT-enabled professional services. Embracing a comparative case study approach, we analyzed both successful and failure cases of IT service innovation in Capgemini Netherlands. Through synthesizing dual-factors theory, we advocate a tri-factorial view of the NSD process whereby we distinguish among hygiene, enabling, and inhibiting factors for each of the three phases of planning, development, and launch in NSD. Implications for theory and practice are discussed.

Original language	English
Title of host publication	Proceedings of the 40th International Conference on Information Systems (ICIS)
Editors	Helmut Krcmar, Jane Fedorowicz, Wai Fong Boh, Jan Marco Leimeister, Sunil Wattal
Number of pages	9
Place of Publication	Atlanta, GA
Publisher	Association for Information Systems. AIS Electronic Library (AISeL)
Publication date	2019
Article number	3374
ISBN (Electronic)	9780996683197
Publication status	Published - 2019
Event	40th International Conference on Information Systems, ICIS 2019: Information Systems - The Heart of Innovation Ecosystems - International Congress Center Munich (ICM), Munich, Germany Duration: 15 Dec 2019 → 18 Dec 2019 Conference number: 40 https://icis2019.aisconferences.org/

Conference

Conference	40th International Conference on Information Systems, ICIS 2019
Number	40
Location	International Congress Center Munich (ICM)
Country/Territory	Germany
City	Munich
Period	15/12/2019 → 18/12/2019
Internet address	https://icis2019.aisconferences.org/

Series	Proceedings of the International Conference on Information Systems
ISSN	0000-0033

Keywords

IT-enabled service innovation
Hygiene factor
Enabling factor
Inhibiting factor

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Lin, Y., Xu, D., & Tan, C.-W. (2019). Tri-factors of IT-enabled Innovation Success and Failure. In H. Krcmar, J. Fedorowicz, W. F. Boh, J. M. Leimeister, & S. Wattal (Eds.), Proceedings of the 40th International Conference on Information Systems (ICIS) Article 3374 Association for Information Systems. AIS Electronic Library (AISeL). http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1566&context=icis2019

Lin, Yanpei ; Xu, Dongming ; Tan, Chee-Wee. / Tri-factors of IT-enabled Innovation Success and Failure. Proceedings of the 40th International Conference on Information Systems (ICIS). editor / Helmut Krcmar ; Jane Fedorowicz ; Wai Fong Boh ; Jan Marco Leimeister ; Sunil Wattal. Atlanta, GA : Association for Information Systems. AIS Electronic Library (AISeL), 2019. (Proceedings of the International Conference on Information Systems).

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title = "Tri-factors of IT-enabled Innovation Success and Failure",

abstract = "Information systems success has always been a prominent topic in IS research. As providers of high quality IS services, service-oriented firms acquire sustainable long-term competitive advantages through innovation in core competencies. Particularly, Professional Services Firms (PSFs), are harnessing technological advances to re-orientate their business to concentrate on the delivery of IT-enabled services. However, success continues to be elusive for PSFs due to the heterogeneity, inseparability, intangibility, and perishability of services. Consequently, this study attempts to uncover the drivers of innovation success or failure in IT-enabled professional services. Embracing a comparative case study approach, we analyzed both successful and failure cases of IT service innovation in Capgemini Netherlands. Through synthesizing dual-factors theory, we advocate a tri-factorial view of the NSD process whereby we distinguish among hygiene, enabling, and inhibiting factors for each of the three phases of planning, development, and launch in NSD. Implications for theory and practice are discussed.",

keywords = "IT-enabled service innovation, Hygiene factor, Enabling factor, Inhibiting factor, IT-enabled service innovation, Hygiene factor, Enabling factor, Inhibiting factor",

author = "Yanpei Lin and Dongming Xu and Chee-Wee Tan",

year = "2019",

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series = "Proceedings of the International Conference on Information Systems",

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booktitle = "Proceedings of the 40th International Conference on Information Systems (ICIS)",

publisher = "Association for Information Systems. AIS Electronic Library (AISeL)",

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Lin, Y, Xu, D & Tan, C-W 2019, Tri-factors of IT-enabled Innovation Success and Failure. in H Krcmar, J Fedorowicz, WF Boh, JM Leimeister & S Wattal (eds), Proceedings of the 40th International Conference on Information Systems (ICIS)., 3374, Association for Information Systems. AIS Electronic Library (AISeL), Atlanta, GA, Proceedings of the International Conference on Information Systems, 40th International Conference on Information Systems, ICIS 2019, Munich, Bavaria, Germany, 15/12/2019. <http://aisel.aisnet.org/cgi/viewcontent.cgi?article=1566&context=icis2019>

Tri-factors of IT-enabled Innovation Success and Failure. / Lin, Yanpei; Xu, Dongming; Tan, Chee-Wee.
Proceedings of the 40th International Conference on Information Systems (ICIS). ed. / Helmut Krcmar; Jane Fedorowicz; Wai Fong Boh; Jan Marco Leimeister; Sunil Wattal. Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL), 2019. 3374 (Proceedings of the International Conference on Information Systems).

Research output: Chapter in Book/Report/Conference proceeding › Article in proceedings › Research › peer-review

TY - GEN

T1 - Tri-factors of IT-enabled Innovation Success and Failure

AU - Lin, Yanpei

AU - Xu, Dongming

AU - Tan, Chee-Wee

N1 - Conference code: 40

PY - 2019

Y1 - 2019

N2 - Information systems success has always been a prominent topic in IS research. As providers of high quality IS services, service-oriented firms acquire sustainable long-term competitive advantages through innovation in core competencies. Particularly, Professional Services Firms (PSFs), are harnessing technological advances to re-orientate their business to concentrate on the delivery of IT-enabled services. However, success continues to be elusive for PSFs due to the heterogeneity, inseparability, intangibility, and perishability of services. Consequently, this study attempts to uncover the drivers of innovation success or failure in IT-enabled professional services. Embracing a comparative case study approach, we analyzed both successful and failure cases of IT service innovation in Capgemini Netherlands. Through synthesizing dual-factors theory, we advocate a tri-factorial view of the NSD process whereby we distinguish among hygiene, enabling, and inhibiting factors for each of the three phases of planning, development, and launch in NSD. Implications for theory and practice are discussed.

AB - Information systems success has always been a prominent topic in IS research. As providers of high quality IS services, service-oriented firms acquire sustainable long-term competitive advantages through innovation in core competencies. Particularly, Professional Services Firms (PSFs), are harnessing technological advances to re-orientate their business to concentrate on the delivery of IT-enabled services. However, success continues to be elusive for PSFs due to the heterogeneity, inseparability, intangibility, and perishability of services. Consequently, this study attempts to uncover the drivers of innovation success or failure in IT-enabled professional services. Embracing a comparative case study approach, we analyzed both successful and failure cases of IT service innovation in Capgemini Netherlands. Through synthesizing dual-factors theory, we advocate a tri-factorial view of the NSD process whereby we distinguish among hygiene, enabling, and inhibiting factors for each of the three phases of planning, development, and launch in NSD. Implications for theory and practice are discussed.

KW - IT-enabled service innovation

KW - Hygiene factor

KW - Enabling factor

KW - Inhibiting factor

KW - IT-enabled service innovation

KW - Hygiene factor

KW - Enabling factor

KW - Inhibiting factor

M3 - Article in proceedings

T3 - Proceedings of the International Conference on Information Systems

BT - Proceedings of the 40th International Conference on Information Systems (ICIS)

A2 - Krcmar, Helmut

A2 - Fedorowicz, Jane

A2 - Boh, Wai Fong

A2 - Leimeister, Jan Marco

A2 - Wattal, Sunil

PB - Association for Information Systems. AIS Electronic Library (AISeL)

CY - Atlanta, GA

T2 - 40th International Conference on Information Systems, ICIS 2019

Y2 - 15 December 2019 through 18 December 2019

ER -

Lin Y, Xu D, Tan CW. Tri-factors of IT-enabled Innovation Success and Failure. In Krcmar H, Fedorowicz J, Boh WF, Leimeister JM, Wattal S, editors, Proceedings of the 40th International Conference on Information Systems (ICIS). Atlanta, GA: Association for Information Systems. AIS Electronic Library (AISeL). 2019. 3374. (Proceedings of the International Conference on Information Systems).