Towards Transformational IT Governance: The Case of Mobile Government Adoption

Till Winkler, Natalia Lvova, Oliver Günther

Research output: Chapter in Book/Report/Conference proceedingArticle in proceedingsResearchpeer-review


Using mobile services for e-government opens a new way of interaction between governments, citizens and businesses as well as within the public administration. However, governments face different drivers and inhibitors in their adoption behaviour. In this paper we investigate the question why public sector organizations differ in their adoption of mobile government innovations. Based on 12 in-depth interviews with municipal IT decision makers, we apply grounded theory and content analysis to derive a framework for drivers and inhibitors of m-government adoption. Further, we utilize this framework to analyze four cases in detail and identify the contextual differences in such municipalities. Finally, we isolate the effects in the way IT is governed and derive the concept of transformational IT governance to explain the differences in municipal m-government adoption.
Original languageEnglish
Title of host publicationECIS 2011 Proceedings
Number of pages13
Place of PublicationAtlanta, GA
PublisherAssociation for Information Systems. AIS Electronic Library (AISeL)
Publication date2011
Article number83
Publication statusPublished - 2011
Externally publishedYes
EventThe 19st European Conference on Information Systems (ECIS) 2011 - Helsinki, Finland
Duration: 9 Jun 201111 Jun 2011
Conference number: 19


ConferenceThe 19st European Conference on Information Systems (ECIS) 2011
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